Senior operations manager Jobs in Kitchener, ON

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.

And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

We are looking for a Senior Operations Manager who wants to make an impact on people's lives and work with like-minded people who share that same passion. We need someone with energy, enthusiasm, innovation, attention-to-detail, and talent to join our growing team. We are looking for someone that thrives in an environment where you get to wear many hats, collaborate, continually learn, and tangibly see the benefits of your improvements. You are self motivated, resourceful, highly collaborative and can adapt quickly to changing situations.

In terms of job responsibilities, the ideal candidate will be responsible for improving our growing company’s operating capabilities by leading projects and implementing new initiatives. Below are some more specific responsibilities you will have as a Senior Operations Manager.

Responsibilities

Project Delivery / Change Management

• Lead complex strategic cross-functional / cross-departmental projects, including outside vendor / partners, ensuring strong planning, execution communication, and collaboration with stakeholders.
• Develop and execute a business strategy for successful growth by implementing best-in-class technologies and practices.
• Work with the Vice President of Central Operations on planning, monitoring, and implementing change to develop the Operations Team and its processes relating to our Client Management Centre (CMC).
• Lead process improvement workshops to identify root cause of issues and opportunities to create future state processes.
• Proactively partner with CMC, Learning & Training, Human Resources, and other departments to continuously improve business operations and provide world class service to our clients.
• Enhance workflows to enable more effective communication, feedback, and execution.

Business as Usual (BAU)

Leadership / Coaching

Knowledge, Skills and Abilities

Qualifications

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people. As a part of our team, you will receive :

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

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