Senior manager customer success Jobs in Fredericton, NB

Job Description

Job Description

Customer Success Manager Atlantic | Gestionnaire de la Russite des clients - Rgion Atlantique

Esri Canada has a new position based out of our Halifax or Fredericton office for a Customer Success Manager, with a focus on customers in the Atlantic Region. The success of our customers is central to our growth, and we aim to act as trusted partners with our clients and help them get the best out of their investment in GIS.

As an energetic and driven professional you're able to build strong relationships with key stakeholders to understand their requirements and ensure that they are being met by our solutions. In this role you are able to take on a customer advocate position to ensure open lines of communication are in place to achieve the desired outcomes. Through this process you drive adoption and identify additional opportunities to achieve success for both the customer and Esri Canada.

Responsibilities include :

• Establish a trusted strategic advisor relationship with assigned customers to drive strategic value.
• Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals and overall vision through development of a customer success strategy, including a multi-year roadmap.
• Identify and recommend the best use of GIS and locational intelligence within an organization to promote customer success and a ROI from their investment in Esri solutions.
• Develop and maintain product knowledge.
• Support the account teams in the documentation of account plans for customers detailing recommended short, medium- and long-term strategies with action plans, and in preparing and presenting compelling sales proposals including value reports.
• Identify and support the sale of professional services and / or training when these contribute to the customers' success.
• Assist in identifying and supporting the resolution of problems or issues, and work with the appropriate Esri Canada teams to mitigate and / or resolve them.
• Working with professional services managers and project managers to help ensure that projects are delivered on time, within budgeted costs and to the agreed scope.
• Maintain customer and market intelligence in Salesforce as required.
• Actively promoting client successes through coordination of community building events and social selling activities.

Specific skill requirements :

The following competencies are essential to this role :

Considered as assets for this position are the following :

What Esri Canada offers you :

We prioritize our employees' well-being and work-life balance. Our benefits include :

o 3 weeks of paid annual vacation, increasing with years of service

o 50 hours of Paid-Time Off (PTO) for personal needs

o 32 hours of Summer Days

o Winter holiday office closure

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, a stable work environment, and an outstanding benefits package with ample vacation time. Esri Canada values employment equity and will provide accommodations upon request at any stage of the hiring process. Our hiring process includes background checks as a condition of employment.

Gestionnaire de la Russite des clients - Rgion Atlantique

Esri Canada cherche pourvoir un poste de gestionnaire de la russite des clients, plus particulirement de la clientle de la rgion de l'Atlantique. La personne retenue travaillera notre bureau d'Halifax ou de Fredericton. Comme la russite de nos clients est au cur de notre croissance, nous souhaitons agir en tant que partenaires de confiance afin de les aider tirer le meilleur parti de leur investissement dans les SIG.

La ou le titulaire du poste fait preuve de professionnalisme, de dynamisme et de motivation. La personne se montre capable d'tablir des relations solides avec les principales parties prenantes afin de comprendre leurs besoins et de s'assurer que nos solutions y rpondent. Elle est en mesure de servir de point d'appui pour le client de sorte que les lignes de communication soient ouvertes afin d'atteindre les rsultats souhaits. Ce faisant, elle favorise l'adoption tout en permettant de dgager d'autres possibilits de russite pour les clients et Esri Canada.

La ou le gestionnaire de la russite des clients devra mener bien les tches suivantes :

Formation, exprience et aptitudes ncessaires

Les comptences suivantes sont essentielles pour ce poste :

Comptences considres comme des atouts

Ce qu'Esri Canada vous offre :

Nous accordons la priorit au bien-tre de nos employs et l'quilibre travail-vie personnelle. Voici quelques-uns de nos avantages :

o jusqu' six semaines de congs par an,

o trois semaines de congs annuels pays (ce nombre augmente en fonction des annes de service),

o 50 heures de temps libre rmunr pour les besoins personnels,

o 32 heures de jours d't,

o fermeture des bureaux pendant la priode des ftes de fin d'anne;

Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilit de travailler distance ou l'un de nos bureaux au Canada. Certains postes peuvent ncessiter des dplacements occasionnels destination des bureaux de l'entreprise ou d'un client. Nous offrons des salaires attrayants, un environnement de travail stable et un ensemble d'avantages sociaux exceptionnels avec de nombreuses vacances. Esri Canada accorde une grande importance l'galit d'accs l'emploi et fournira des mesures d'adaptation sur demande n'importe quelle tape du processus d'embauche. Notre processus d'embauche inclut la verification des antcdents comme condition d'emploi.