Senior account manager Jobs in Westmount, QC

Senior Manager, Retail Account Administration

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Key Responsibilities

The Senior Manager, Retail Account Administration is a critical member of the Operations team and key advocate of operational strategies needed to deliver growth for both retail and direct fulfillment businesses. This individual will be responsible for supporting the development and implementation of strategies that will ensure 98% on‑time and in‑full delivery to customers at the lowest possible cost. The Senior Manager, Retail Account Administration will work in conjunction with the Vice President, Retail Operations North America as “orchestra leaders,” leading the order management team and partnering with and influencing Demand and Supply Planning, Sales, Distribution, and 3PL partners to deliver both top and bottom‑line results while exceeding customer expectations. Additionally, this leader will embody and drive the SharkNinja ethos to “maniacally eliminate inefficiencies” in every process and every project delivering world‑class results.

The ideal candidate is a progressive manager who is recognized for their management skills, operational excellence, communication, and interpersonal skills. They employ a leadership style that fosters collaboration and demonstrate a track record of outstanding results.

• Collaborate closely with cross‑functional partners on executing monthly Order to Cash for assigned accounts
• Hire, train, and oversee best‑in‑class order management associates responsible for accurately processing orders to achieve OTIF and Order LifeCycle metrics.
• Take the lead on identifying risks and subsequently develop and execute mitigation plans.
• Develop Order Management associates, processes, and tools while building opportunities for career development and growth.
• Drive improvements and standardization to eliminate inefficiencies across assigned retailer accounts.
• Take on additional operations projects as requested and partner with leaders in other business units to drive operational improvements.
• Show the ability to think proactively and independently drive solutions and results.
• Create, develop, and present status updates and executive summaries to Upper Management on projects, programs, or initiatives (PowerPoint).

Attributes & Skills

Education & Experience

What We Offer

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products— we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

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