Screener Jobs in Oshawa on
Last updated: 30+ days ago
UX Designer 6703-18
FoilconLa Gran YajaToronto, Ontario, CanadaUX Designer 6703-18
FoilconLa Gran YajaToronto, Ontario, Canada30+ days ago
Salary
CAD100000 yearlyJob descriptionProficiency and nbsp;with design and prototyping tools, leading sprints, scrums, Experience in working in a project management and nbsp;environment with understanding deliverables, timelines and dependencies Experience as a UX designer, interactive designer, or similar role, and nbsp;designing for contact centre, chat, web and mobile applications Experience in designing public contact centre programs and nbsp;with emphasis in the emotional aspects of human experience - understanding of the limitations and appropriate use of technologies Experience planning and conducting and nbsp;user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups and prototypes that lead to intuitive user experiences Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing Relevant experience creating GUI designs and nbsp;based on user interaction and performance Experience facilitating and nbsp;the and nbsp;product vision by leading workshops researching, planning, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of interfaces Experience identifying design and nbsp;problems and devising best practice experience Experience making strategic design and user-experience decisions and nbsp;related to core, and new, functions and features A team player with a track record and nbsp;for leadership and communication, meeting deadlines, managing competing priorities and client relationship management experience Content management and nbsp;design and principles for chat and contact centres Knowledge of network and nbsp;architecture, security and network protocols Manage projects and lead and support teams through business analysis and nbsp;to deliver new / updated digital systems to meet future program / initiative needs. Able to evaluates and define project management and nbsp;requirements, identifies business / program requirements, identifies options and makes recommendations, and coordinates and implements processes for diverse projects and their components. Able to create a project plan and nbsp;including deliverables, resources, timelines and dependencies to align with technology gating and the service framework and service standards (within budgets and timelines) Able to work in a hybrid and nbsp;project management and agile environment Provides guidance to and nbsp;program areas, ministry staff, partners, and other ministries on digital systems / products, data sources and the collection and context of data. Advise and consult ministry program managers on and nbsp;risk management, performance measurement, cost-benefit analysis, and organizational improvement and stakeholder consultations Advise senior management and nbsp;on the interpretation and implementation of government processes, requirements and ministry direction. Able to create designs and nbsp;that solve and nbsp; real-world and nbsp;problems and barriers for both users / callers and agents. Understand the problem and barriers and nbsp;through user research and lean analysis. Reviews / re-evaluates and nbsp;current processes, and nbsp;directions / trends, standards and policies using multiple sources of information to identify the need for new / amended processes, procedures, policies and guidelines and apply best business practices. Able to make adjustments and nbsp;if the current solution isn’t working with a willingness to try new approaches. Experience in using many research and nbsp;methods including surveys, usability test, interviews, A / B testing, card sorting, analytics, tools, etc. Able to decide which research method(s) and nbsp;is most appropriate for the goals and objectives of the project Experience conducting internal and external stakeholder interviews, and to write effective screener surveys to ensure a balanced audience includes people with accessibility and inclusion needs Researches, investigates and assesses and nbsp;relevance of information, identifies and evaluates key issues or risks, provides options analysis, and recommends action plans to mitigate risk and manage issues. Understanding of the digital marketplace, digital platforms and technology and market trends to identify product opportunities Experience in ensuring the design and nbsp;of complex digital services is easy to understand Able to create visually appealing designs and nbsp;that communicate a message, evoke emotions, and meet the needs of the users and the client Technical background and nbsp;with experience in understanding how user experience can be realized with software, and technologies. Strong leadership and communication skills and nbsp;- meeting deadlines, managing competing priorities and client relationship management experience A team player with the ability to influence and guide and nbsp;the team to the right activities on the path to the correct outcomes Persuades stakeholders tactfully and nbsp;to adopt changes to business processes, and provides alternative business processes and practices for their consideration. Able to generate ideas and share details and nbsp;for understanding and action for different audiences – leaders, working group, partners and users Able to communicate effectively, both verbally and written, with stakeholders including clients, developers, team members, and leaders and other stakeholders Able to present and facilitate, rationalize ideas, and build consensus Prepares and presents reports, recommendations and briefing materials, discuss / address issues and priorities. Lead mapping the solution and nbsp;across the digital ecosystem including multiple delivery touchpoints, such as web, chat, call centres and correspondence from the view of the public and internally using : research, surveys, journey maps, personas, user stories, epics, and service blueprints. Plan and conduct user research, interviews and surveys, for both public and internal including people with accessibility and inclusion considerations, and translating them into sitemaps, user flows, wireframes, mock-ups and prototypes. Identify processes, design elements, and gaps and nbsp;in the desired user experience / scenarios between the overall functionality of the product and business processes in order to ensure a great user experience. Proficiency and nbsp;with design and prototyping tools, leading sprints, scrums Experience in working in a project management and nbsp;environment with understanding deliverables, timelines and dependencies Experience as a UX designer, interactive designer, or similar role, and nbsp;designing for contact centre, chat, web and mobile applications Experience in designing public contact centre programs and nbsp;with emphasis in the emotional aspects of human experience - understanding of the limitations and appropriate use of technologies Content management and nbsp;design and principles for chat and contact centres Knowledge of network and nbsp;architecture, security and network protocols
HM Note : This hybrid role is three (3) days onsite
Responsibilities :
- Lead mapping the solution and nbsp;across the digital ecosystem including multiple delivery touchpoints, such as web, chat, call centres and correspondence from the view of the public and internally using : research, surveys, journey maps, personas, user stories, epics, and service blueprints.
- Plan and conduct user research, interviews and surveys, for both public and internal including people with accessibility and inclusion considerations, and translating them into sitemaps, user flows, wireframes, mock-ups and prototypes.
- Identify processes, design elements, and gaps and nbsp;in the desired user experience / scenarios between the overall functionality of the product and business processes in order to ensure a great user experience.
- Create templated processes for rapid business implementation - and nbsp;Confirm the key elements of the minimum viable product to be built during beta, and support next steps for scalable growth for multiple program areas.
- Support the design of user interfaces for internal use by the program areas for agents and chat updates and nbsp;and training for various projects such as other creative materials as required.
- Further develop guidance and information for accessibility and inclusion and nbsp;for Chat, including the experience and content for testing using the OPS guidelines and current information gathered for
- Work in collaboration and nbsp;with the technology / product development team
- Take a user-centered design approach and nbsp;and rapidly test and iterate the designs.
- Support performance measurement and nbsp;planning and with an outline across the user journey.
and nbsp;
General Skills :
and nbsp;
Desirable Skills :
Skills
Experience and Skill Set Requirements
EXPERIENCE AND SKILL SETS 100%
and nbsp;
Leadership and amp; Project Management - 30%
Project Management
Leadership
Business Analysis - 30%
Problem Solving Skills :
Research Skills :
Design Technical and Software Skills :
and nbsp;
Client relationship management : 20%
Communication Skills : 20%
Must Haves :
Previous Public Sector experience is an asset.