Salesforce administrator Jobs in Winnipeg, MB

Sr. Salesforce certified Administrator to lead advanced administration and configuration of Salesforce platform for our Telematics client

Duration : 3-6 Months

Location : Remote

Start Date : Jan 19th

Responsibilities :

• Act as a senior platform owner for Salesforce, responsible for advanced configuration, administration, and optimization across core and extended capabilities (for example, Sales Cloud, Service Cloud, Experience Cloud, Field Service, and Propel PLM).
• Engage directly with business stakeholders (especially RevOps, MarketingOps, and SupportOps) to understand their needs, clarify requirements at a functional level, and propose configuration-first solutions that align with platform standards and best practices.
• Triage and assess incoming tickets and requests, quickly evaluating complexity and identifying whether items can be resolved via configuration, require deeper analysis by a BSA, or should be routed to developers for custom development.
• Serve as a gatekeeper for the delivery team by prioritizing configuration and low / no-code solutions, ensuring that custom development is reserved for use cases that genuinely require it, and advocating for platform-aligned designs.
• Collaborate with BSAs on solution design, providing input on what can be achieved via configuration, standard features, and managed packages, and helping validate feasibility, effort, and risks for proposed solutions.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, approval processes, assignment rules, and other configuration elements to support evolving business processes.
• Administer and optimize Salesforce Experience Cloud sites and communities, particularly for partner-facing experiences, ensuring they are secure, efficient, and aligned with stakeholder needs.
• Administer and optimize Salesforce Field Service, including work types, service resources, territories, scheduling policies, and mobile experience, to support field operations and workflows.
• Support Propel PLM (and similar Salesforce-native products) configuration and maintenance, ensuring alignment between product lifecycle management processes and core CRM processes.
• Manage and improve operational processes related to ticket handling and SLAs, including ensuring tickets are well-structured, updated regularly, and resolved in accordance with agreed timelines and quality standards.
• Support data quality and governance by maintaining data integrity (for example, deduplication, data validation, monitoring key data health metrics), and partnering with data stakeholders on improvements.
• Coordinate and execute administrative aspects of releases and changes, including sandbox management, configuration review, regression checks for admin-owned changes, and deployment of configuration between environments in collaboration with development and release management teams.
• Evaluate new Salesforce releases, features, and AppExchange products, and assess their relevance and impact on existing processes; prepare recommendations and rollout plans for features that can add value.
• Develop and maintain clear, user-friendly documentation for configurations, processes, and administrator-run workflows; contribute to training materials and enablement sessions for end users and internal teams.
• Provide guidance and support to end users, including responding to questions, troubleshooting issues, and helping users adopt new features and processes.
• Mentor and support other administrators and related team members, sharing best practices in configuration, ticket management, documentation, and stakeholder engagement.
• Partner with Salesforce developers and architects to ensure configurations align with overall system architecture, integration patterns, and long-term maintainability.
• Identify opportunities to standardize, simplify, and streamline Salesforce usage across teams and regions, and lead or contribute to initiatives that improve consistency and reduce technical debt.

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