Sales operations manager Jobs in East York, ON

Description

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About the Role

We are seeking a highly motivated and detail oriented professional to join our centralized 1A support team for the Financial Crimes Operations business. This team plays a key role in managing Internal Regulatory engagements across multiple pillars, Fraud, Insider Threat, KYC, and Physical Security.

As part of this team, you will act as the primary liaison between the Financial Crimes Operations business and Internal Regulatory. You’ll coordinate and manage Requests for Information (RFIs), gather supporting documentation, review responses for clarity and completeness, and ensure consistent, high-quality submissions that reflect the business accurately and effectively.

This role is ideal for someone who understands how regulators think, can navigate complex business structures, and can communicate clearly and confidently across technical and non-technical teams.

Key Responsibilities

• Act as the central point of contact for Internal Regulatory requests across all Financial Crimes pillars.
• Manage and track RFIs, document requests, and evidence submissions end-to-end.
• Draft and review responses to Internal regulations to ensure clarity, completeness, and alignment with control expectations.
• Liaise with Fraud, Insider, KYC, and Physical Security teams to gather, validate, and interpret information needed for regulatory responses.
• Maintain regulatory tracking logs, status reports, and dashboards for management updates.
• Support management in regulatory readiness activities.
• Identify recurring regulatory themes, process gaps, and opportunities for control enhancement.
• Ensure all regulatory-related materials are properly organized, version-controlled, and stored securely.

Core Requirements

• 3+ years of experience in Internal regulations, Risk Management, or a related 1st/2nd line control function within banking or financial services.
• Strong understanding of regulatory methodologies, testing approaches, and the regulatory lifecycle.
• Working knowledge of Financial Crimes operations (Fraud management, Insider Threat, KYC, AML, or Physical Security).
• Excellent written and verbal communication skills with ability to summarize complex information clearly and concisely.
• Strong attention to detail and ability to handle multiple concurrent regulatory requests.
• Proficiency in Microsoft Excel, SharePoint, and PowerPoint for tracking, reporting, and documentation.

Nice to Have

• Prior experience supporting Internal Regulatory engagements or coordinating regulatory reviews.
• Knowledge of banking control frameworks (e.g., SOX, operational risk, compliance).
• Familiarity with regulatory management tools (e.g., TeamMate+, Archer, Workiva).
• Understanding of data governance and information security controls.
• Prior exposure to fraud risk management systems or insider monitoring tools.

Candidate Profile

• You understand both sides of the regulations table. You know how regulators think and how the business operates.
• You’re analytical, organized, and take ownership of your work from start to finish.
• You can interpret complex control environments and communicate them simply.
• You thrive in a cross-functional environment, managing input from multiple stakeholders.
• You’re proactive and solutions-oriented, always aiming to reduce regulatory friction and enhance readiness.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet