Sales operations analyst Jobs in Waterloo, ON

Job Description

:

Role Summary:

The Business Systems/Operation Analyst will use your knowledge of business objectives, processes, products, technology, and quality concepts to:

• Partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business in a production support capacity
• Maintain and govern planning and reporting systems using Oracle suite of applications (EPM Cloud, SmartView Ad hoc query).
• Provide business application support in a production environment to meet Service Level Agreements.

What will you do:

• Responsible to provide day-to-day user and operational support for the Oracle EPM Cloud applications, including but not limited to identification, tracking and troubleshooting of system issues, and administration/maintenance of system configurations
• Gather, document, examine and manage business requirements/user stories on baseline initiatives by following the current company development methodology.
• Develop written documentation, which is clear, understandable, audience appropriate and accurately captures the key information required to resolve issues
• Communicate with our business partners in an effective and timely manner
• Coordinate or participate in obtaining estimates from all team members and provide those to the business for review and approval for baseline initiatives.
• Take ownership of support issues and engage the appropriate resources to resolve them
• Ensure potential issues or operational risks are tracked and escalated in a timely manner
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
• Testing of enhancements with a focus on end-to-end validation prior to moves to production
• Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements, and facilitate the communication between the business and technology areas to address business issues
• May also be involved in working with the Scrum Master/Lead Business Consultant/Product Owner to assist with the successful delivery of enhancements or other initiatives to support business needs

What you need to succeed:

• Undergraduate degree (or diploma) in Business, Computer Sciences, Math or other relevant discipline
• Minimum 3 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment
• Prior exposure to Oracle EPM Cloud and Smartview or a comparable planning and reporting solution preferred
• Accounting knowledge and overall understanding of financial systems is considered an asset

Preferred skills:

• Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks and achieve a valued result
• Sound problem-solving skills with the ability to quickly process information and present it clearly and simply
• Ability to employ key Data Governance practices to ensure high quality data analysis, including a holistic view, data types, relationships and interdependencies
• Strong analytical skills
• Skilled in test execution and understanding the outcome
• Ability to quickly react to unexpected changes in direction and ambiguity
• Action oriented, self-motivated, and solutions driven
• Utilizes team collaboration to create innovative solutions efficiently
• Strong communication skills with ability to communicate both business and technical concepts and align organization on decisions
• Knowledge of business analysis principles, incident management best practices and industry tools
• Good understanding of privacy, compliance, controls and security requirements

What’s in it for you:

• We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the