Reporting analyst • high river ab
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The Heritage Inn Hotel & Convention Centre in High River, Alberta is hiring!
**Please Note: This is an Overnight Shift from 11 pm to 7 am**
What You Will Do:
- Answer and direct calls appropriately.
- Process and confirm room reservations.
- Greet, register, and assign rooms to arriving guests.
- Present statements of charges to departing guests and receive payments.
- Perform daily reporting using computerized and manual systems.
- Answer enquiries regarding guest services.
- Process guest registrations through e-mail, telephone, or in-person.
- Ensure work areas are stocked and equipment is kept functional.
- Reconcile online reservations daily.
We Are Looking For Someone Who:
- Is a hardworking, positive, and proactive individual.
- Is able to work cooperatively with others.
- Is available for night weekend shifts.
- Cares about their professional appearance and follows uniform and dress code standards.
Skill Requirements:
- Excellent written and oral communication skills.
- Exceptional organizational skills.
- Professional telephone etiquette.
- Able to handle and solve customer related concerns and report them to a supervisor, as necessary.
