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Pre-Assessment Agent – Automotive Software Support
HCLTechCity of Moncton, NB, CAAccount Executive, Group Benefits
Canada LifeCity of Moncton, NB, CASpecialist, Talent Acquisition (12-month contract)
DeloitteMoncton, NBData Analyst Specialist- Financial Services (Azure Databricks)
CGIMoncton, New Brunswick, Canada- New!
Senior Recruiter (Contract)
ZayZoonCity of Moncton, NB, CA- Promoted
Work From Home Stock & Options Trader
Maverick CurrenciesMoncton, NBBilingual Senior Specialist, Benefits
FYidoctorsMoncton, NB ECM, CAAccount Executive
VitalAire Canada Inc.City of Moncton, NB, CAMoncton General Labour : Event Set Up / Take Down
ABL EmploymentMoncton, NBAccount Executive
Air LiquideMoncton, New Brunswick, CanadaRegional Sales Manager - Atlantic Canada
ScottsMiracle-GroMoncton, NBRegional Sales Manager - Atlantic Canada
The Scotts Miracle-Gro CompanyCity of Moncton, NB, CATalent Acquisition Coordinator
Paladin Security Group LtdCity of Moncton, NB, CATalent Acquisition Coordinator
Paladin SecurityCity of Moncton, NB, CARegional Sales Manager - Atlantic Canada
Hawthorne Gardening Co.City of Moncton, NB, CARegistered Nurse (RN)
Bayshore HealthCareCity of Moncton, NB, CAWarranty Administrator
AutoCanadaMoncton, NB, CAConsultant Operational Support
Bell CanadaCity of Moncton, NB, CAAccount Manager, Small Business (ATHN 114)
TD SecuritiesCity of Moncton, NB, CA- Whitby, ON (from $ 86,153 to $ 101,234 year)
- Coquitlam, BC (from $ 51,500 to $ 100,000 year)
- Moncton, NB (from $ 35,100 to $ 95,859 year)
- St. Catharines, ON (from $ 48,750 to $ 92,563 year)
- Oshawa, ON (from $ 39,000 to $ 91,538 year)
- Cambridge, ON (from $ 47,500 to $ 91,094 year)
- Scarborough, ON (from $ 41,550 to $ 90,949 year)
- Toronto, ON (from $ 44,168 to $ 90,675 year)
- Vancouver, BC (from $ 50,000 to $ 90,577 year)
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Pre-Assessment Agent – Automotive Software Support
HCLTechCity of Moncton, NB, CA- Full-time
Pre-Assessment Agent – Automotive Software Support
This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$32.00 / hr - CA$32.00 / hr
Direct message the job poster from HCLTech
About the Role
As a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company standards.
Key Responsibilities
- Monitor transactions, review reports, and assist dealerships with diagnostic software / hardware issues.
- Provide initial acknowledgment and solutions to dealers and technicians via phone, email, and GTAC system.
- Handle inquiries ranging from simple to complex with accuracy and efficiency.
- Validate Technical Service Requests (TSRs) and historical data in client systems.
- Escalate unresolved issues promptly and professionally to Level 2 Agents or relevant departments (Engineering, Quality, OTA, Customer Service).
- Ensure compliance with company policies and SLA targets.
- Learn and process all in-scope software systems and related hardware.
- Maintain proactive communication and seamless issue closure for technicians.
Required Qualifications
Key Skills
Seniority level
Not Applicable
Employment type
Full-time
Job function
Industries
Computer and Network Security, IT Services and IT Consulting, and Automation Machinery Manufacturing
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