Job Description

Can you :

Be the primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.

• Respond promptly and professionally to customer inquiries, concerns, and requests
• Process orders, quotes, and returns accurately and efficiently
• Provide product information, recommendations, and pricing details to customers
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
• Maintain accurate customer records and update information in the company's database
• Identify and escalate complex issues to appropriate departments when necessary
• Generate sales leads and assist in upselling and cross-selling products
• Participate in ongoing training to stay updated on company products, services, and policies
• Contribute to a positive team environment by sharing knowledge and best practices
• Assist in maintaining a clean and organized workspace
• Perform other related duties as assigned

Additional duties may include :

Qualifications

Qualifications

Preferred Skills :

Additional Information

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.