Quantitative analyst Jobs in Sainte-Anne-de-Bellevue, QC

Overview

Role Overview

Reporting to the Director, Customer Experience, the CRM and eComm Performance Analyst is a business-minded analytics leader who is comfortable operating in ambiguity, influencing cross-functional teams, and translating complex data into clear recommendations. Designs and leads insight methodologies that transform paid media, website analytics, and customer data into practical, actionable insights to support business decision-making.

The role focuses on converting fragmented customer and digital data into a unified, trusted decision framework that helps the team prioritize the right growth levers, optimize the end-to-end customer journey, and drive D2C growth.

As a strategic partner to the CRM and digital teams, the CRM and eComm Performance Analyst provides accurate reporting, meaningful analysis, and subject-matter expertise to guide improvements in campaign performance, acquisition efficiency, customer experience, and customer lifetime value.

Duties & Responsibilities

Reporting & Insights

• Establish clear measurement and reporting approaches that help teams understand what is working, what is not, and where to focus to drive growth across Digital, eCommerce, and Customer Connection
• Analyze digital campaigns to identify which channels, audiences, and messages drive the strongest results and highest-quality customers.
• Provide reporting on digital performance and customer segments—including traffic quality, funnel metrics, landing-page performance, high-value customer (HVC) profiles, and database health—to support both ongoing digital optimization and retention / re-activation strategies.
• Collaborate with the digital team and customer connection teams to translate findings into clear, actionable insights and challenge assumptions to support business decisions.
• In collaboration with the Analytics team contribute to the development and maintenance of dashboards / reports combining digital campaigns, website and CRM data to monitor performance and trends.

Customer Behavior & Segmentation

Digital Performance & Website Optimization Support

Data Quality, Governance & Collaboration

Experience & Qualifications

Education & Experience

Technical Skills

Core Competencies

Our Benefits

We believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits go beyond the basics, with medical, dental, vision, mental health support, financial advisors, and fitness programs to keep your mind and body in top shape. We’re big believers in recharging your batteries, with flexible vacation, personal days, summer hours, and a company-wide holiday shutdown so you can enjoy real downtime. Our retirement plan helps your savings grow faster with matching contributions and extra perks like a TFSA and mortgage benefits. And because growth fuels success, we invest in you with development programs, from LinkedIn Learning and Brother curated learnings to tuition reimbursement and personalized development plans. But it’s not all work, we love to celebrate! From BBQs to gala nights and our STAR recognition program, your wins get noticed and rewarded. At Brother Canada, we are truly At Your Side, supporting your success every step of the way.

Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother Canada’s head office and distribution centre in Montreal’s West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side.

Equal Opportunity Employer (EOE) Statement

At Brother Canada, we strive to provide an environment where everyone feels valued by respecting individual differences and welcoming diverse life and work styles. We are an equal opportunity employer and do not discriminate or make employment decisions on the basis of race, colour, religion, sex, disability, or any other protected characteristic.

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