Quality assurance Jobs in Innisfil, ON

Since 1953, Empower Simcoe has specialized in providing a wide range of programs and services for people and families throughout Simcoe County. We are looking for innovative, passionate, and dedicated employees. Our inclusive culture empowers all of us to Be, Belong and Thrive. If you are looking for a career where you can make a difference and feel proud of the work you do everyday, you've come to the right place. Your future starts now at Empower Simcoe!

We are recruiting for a Quality and Innovations Systems Coordinator to provide support to the Quality and Innovations department. The coordinator's primary responsibilities will be related to Empower Simcoe's managing of Passport Funding. Other responsibilities will include supporting Empower Simcoe in maintaining its Accreditation and Ministry Compliance status. This is a contract position, working up to 37.5 hours per week from July 6, 2026, until October 6, 2026. This position has an hourly rate of $32.12 per hour.

Minimum requirements of this position include:

• Community College Diploma in Office Administration or equivalent knowledge and experience as deemed acceptable by the Agency.
• A minimum of five (5) years recent full-time work experience in an administration role in the social services field
• Excellent communication and interpersonal skills with advanced knowledge and abilities in Excel, Word and databases; ability to multi-task, with attention to detail; excellent organization skills with above average time management abilities. Working knowledge of person-centered thinking; personal outcome measures, CQL Outcome based practices and CQL Accreditation processes

Duties and responsibilities (including, but not limited to):

• Work in collaboration with people, families, Direct Support Professionals, Supports and Services Supervisors, Empower Simcoe's Finance department and transfer payment agencies to ensure an accountable, timely processing for the reconciliation of individual funding dollars (passport and fee for service)
• Assist with maintaining the Basic Assurances monitoring system
• Monitor the agency complaint hotline and report to the Quality and Innovations Manager
• Respond to telephone inquiries and forwarding to the appropriate personnel
• Maintaining and safekeeping of documents, data, spread sheets and other materials as required
• Preparing and maintaining program/department files, both hard copy and on computer as required
• Assist with the completion and follow up with ministry compliance review systems
• Perform audit as requested by the Quality and Innovations Manager
• Provide support and resources to Committees under the Quality and Innovations department as needed or requested by the Quality and Innovations Manager
• Empower Simcoe is committed to a diverse, inclusive, and equitable workplace where everyone feels respected and valued. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation or disability. Applications are encouraged from those who reflect the diversity of our community.

SUBMIT APPLICATION BY:

Internal 4:00 pm Monday June 29, 2026

External 4:00pm Friday July 10, 2026

We thank all those who apply for this position. However, only those applicants selected for an interview will be contacted.

Empower Simcoe is committed to being non-discriminatory and providing equal and barrier-free selection and appointment processes and work environments. If contacted in relation to this position, please let us know if you require accommodation during the recruitment and selection process. Our inclusive culture empowers all of us to Be, Belong and Thrive.

Please note that incomplete applications will not be considered. If you have any issues with the application process, please contact the People and Culture Department at

Vacant position posting #26-101