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Quality assurance analyst • gatineau qc
- Promoted
Bilingual Quality Assurance & Training
Orbit Insurance ServicesOttawa, ON, CanadaSupplier Quality Assurance Specialist
CB CanadaOttawa, Ontario, CanadaSenior Quality Assurance Specialist
Tundra Talent CommunityOttawa, ON, Canada (Remote)Bilingual Quality Assurance & Training
OTIP RAEOOttawa, ON, CA- Promoted
Quality Assurance Tester
SRA GroupOttawa, ON, CanadaSenior Manager, Quality Assurance
Curtiss-WrightOttawa, CanadaQuality Assurance Specialist
StafflinkOttawa, ON- Promoted
Freelance Accounting - Quality Assurance / AI Trainer
MindriftOttawa, ON, Canada- Promoted
Quality Assurance Technician
Pharmaflorx inc.Gatineau, QC, Canada- Promoted
Product Development Quality Assurance Engineer
HoneywellOttawa, ON, Canada- Promoted
Senior Quality Assurance Engineer
Solink Corp.Ottawa, ON, CanadaBilingual Quality Assurance & Training
OTIP Group of Companies (OGC)Ottawa, Ontario, Canada- Promoted
Quality Assurance Specialist II - Ottawa, ON
BioLife Solutions, Inc.Ottawa, ON, Canada- Promoted
Quality Assurance Analyst
Brookfield Renewable Partners L.P.Gatineau, QC, Canada- Promoted
Quality Assurance Specialist
Symbiotic GroupOttawa, ON, CanadaQuality Assurance Analyst, Web Applications
Hub InternationalOttawa, ON- Promoted
Senior Quality Assurance Engineer
SolinkOttawa, ON, Canada- Promoted
Quality Assurance Analyst, Web Applications
HUB InternationalOttawa, ON, Canada- Promoted
Bilingual Quality Assurance & Training
OTIP (Ontario Teachers Insurance Plan)Ottawa, ON, Canada- Surrey, BC (from $ 73,594 to $ 163,837 year)
- Charlottetown, PE (from $ 40,500 to $ 156,000 year)
- Prince Edward, ON (from $ 101,329 to $ 148,185 year)
- Regina, SK (from $ 53,116 to $ 143,813 year)
- Prince Albert, SK (from $ 84,197 to $ 138,806 year)
- Prince Rupert, BC (from $ 62,208 to $ 138,806 year)
- Winnipeg, MB (from $ 75,000 to $ 135,466 year)
- Stony Plain, AB (from $ 123,939 to $ 133,176 year)
- Medicine Hat, AB (from $ 110,541 to $ 132,443 year)
- Saint-Lin-Laurentides, QC (from $ 70,097 to $ 131,629 year)
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Bilingual Quality Assurance & Training
Orbit Insurance ServicesOttawa, ON, Canada- Full-time
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Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization : they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
What You’ll Do :
Reporting to the Orbit Shared Services Assistant Manager, your dual role will play a position that is a critical part in maintaining service excellence by auditing client interactions and supporting the delivery of training initiatives across the organization. The ideal candidate is fluent in both English and French and has a passion for improving customer experience, coaching others, and driving quality standards.
The core parts of your role will be to :
Quality Assurance Call Auditing
- Conduct regular call audits for brokers and client-facing staff in both English and French.
- Evaluate calls based on established scorecards and quality standards.
- Identify trends and opportunities for improvement and escalate concerns as needed.
- Provide constructive feedback to team leaders and staff to support performance improvement.
- Collaborate with the QA & Training team to refine audit criteria and recommend enhancements to the QA process.
- Maintain accurate audit logs and support reporting requirements
Training Support
Qualifications
Let’s Talk About You :
This is the unique blend of skills and experience we would love to see in an ideal candidate :
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
Some of the Perks We Offer :
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :
Let’s work together! If you are interested in this opportunity, please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Quality Assurance
Industries
Insurance
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