Qa specialist Jobs in Oakville, ON

Why Join Us & Overview

Join Citi at the forefront of global data, regulatory, and AI transformation.

Within Citi, the Data Transfer Office (DTO) / Cross-Border Data Transfers (CBDC) function enables the secure, compliant, and scalable movement of data across all jurisdictions where Citi operates, supporting critical business initiatives, cloud adoption, and advanced AI capabilities.

This role supports the execution of global transfer clearance activities within a complex, multi-regulatory environment. You will work at the intersection of data, technology, and regulation, helping translate global regulatory requirements into practical, scalable processes that enable compliant data flows.

This is a hands-on role with strong exposure to global stakeholders, offering the opportunity to contribute to delivery outcomes, process improvements, and ongoing transformation initiatives.

Key Responsibilities

1. Execution & Delivery

• Support the delivery of transfer clearance activities across privacy, bank secrecy, data localization, outsourcing, and related regulatory domains
• Contribute to meeting service level expectations (, 15-business-day model), supporting intake through review and approval processes
• Help manage workflow, throughput, and backlog to support timely and consistent delivery
• Partner across Business, Technology, Legal, Compliance, and Risk teams to gather inputs and progress assessments
• Contribute to building a disciplined and execution-focused team environment
• Support tracking and reporting of key metrics (, SLA adherence, cycle times, volumes)

2. Process Improvement & Scale

• Assist in initiatives to streamline processes, standardize workflows, and improve efficiency
• Identify opportunities to reduce manual effort and improve consistency in execution
• Contribute to building scalable and repeatable processes

3. Regulatory & Compliance Execution

• Support the application of global data transfer frameworks, including privacy, localization, bank secrecy, and outsourcing requirements
• Help translate regulatory requirements into operational steps, controls, and workflows
• Contribute to ensuring processes are consistently executed and audit-ready
• Apply sound judgment to escalate issues and support risk-based decision making

4. Technology, Automation & AI Enablement

• Support the adoption of automation and AI-assisted screening tools within the workflow
• Partner with Technology teams to improve tooling and workflow efficiency
• Contribute to embedding regulatory requirements into systems and operational processes

5. Stakeholder Engagement

• Collaborate with global stakeholders to support alignment and progress on transfer clearance activities
• Communicate clearly on status, requirements, and next steps
• Build effective working relationships across functions

Qualifications & Experience

• 6+ years of experience in regulatory, compliance, data governance, legal, or operational roles within financial services or large global organizations

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Execution & Delivery

• Experience supporting delivery of complex processes in a structured, deadline-driven environment
• Ability to manage competing priorities and contribute to timely execution

Regulatory & Compliance

• Familiarity with regulatory or data governance frameworks (, privacy, cross-border data, outsourcing)
• Experience translating policy or requirements into operational processes is a plus

Technology & Innovation

• Experience working with data, systems, or workflow tools; exposure to automation or AI-enabled processes is beneficial
• Ability to partner effectively with technology teams

Stakeholder Skills

• Strong communication and collaboration skills
• Ability to work effectively in a global, matrixed environment

------------------------------------------------------

Job Family Group:

Data Governance

------------------------------------------------------

Job Family:

Data Privacy & Data Transfers

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location Full Time Salary Range:

$111, - $161,

------------------------------------------------------

Most Relevant Skills

Controls Management, Digital Skills (Including AI), Escalation Management, Laws and Regulations, Policy, Procedure, and Regulation, Process Execution, Program Management, Regulatory Management, Risk Management Culture, Risk Management Lifecycle.

------------------------------------------------------

Other Relevant Skills

Constructive Debate, Data Governance, Data Management, Internal Controls, Management Reporting, Policy and Procedure, Risk Controls and Monitors.

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

------------------------------------------------------

------------------------------------------------------