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Last updated: 6 days ago

Technology Support Technician | C.A.T. North America

CAT incCoteau-du-Lac, Quebec
Full-time

The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person).Ensure all requests are recorded in ticketing system.Resolve requests for applicati... Show more

Computer programming Private Tutoring Jobs Coteau-du-Lac

SuperprofCoteau-du-Lac, Canada
CA$20.00 hourly
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Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

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Technology Support Technician | C.A.T. North America

Technology Support Technician | C.A.T. North America

CAT incCoteau-du-Lac, Quebec
6 days ago
Job type
  • Full-time
Job description

Role

  • The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
  • Ensure all requests are recorded in ticketing system
  • Resolve requests for application support, access related requests, ad hoc report requests, etc.
  • Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
  • Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
  • Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
  • Communicate with vendors to follow up on requests

Skills and Expertise

  • Excellent Communication Skills
  • Ability to work under pressure and frequent priority modifications
  • Organizational skills
  • Motivated to learn

Requirements

  • Computer Science Degree
  • Bilingual (Spoken and Written)*
  • Knowledge of the transportation business is considered an asset

We Offer

  • Good working environment
  • Competitive Salary
  • Group Insurance and deferred profit-sharing plan
  • Health and wellness program including an onsite gym
  • Positive and family-like work environment

*Bilingualism requirement is necessary because more than 95% of the business clientele served is English-speaking.