Public service Jobs in Edmundston, NB

Our client, a leading provider in customer service solutions, is seeking a Bilingual Customer Service Representative (English and French) to join their team.

Job Title : Bilingual Customer Service Representative (English / French)

Location : Fredericton, NB

Working hours : 8-00 AM- 8 : 00 PM EST- shifts will rotate monthly during these hours

Berlitz Test- B2 – verbal & written

Pay Range : $22.22 per hour

What's the Job?

Perform customer request / problem identification and follow defined procedures to resolve issues accurately.

Document troubleshooting efforts and customer information in the data capture tool.

Develop and maintain knowledge of customer-specific business environments and service level agreements.

Participate in on-the-job training and classroom training to enhance product and industry knowledge.

Provide functional and / or technical support while ensuring high customer satisfaction ratings.

What's Needed?

1 year of experience in Customer Service.

High School Diploma or equivalent.

Fluency in both French and English.

Excellent interpersonal and communication skills, both verbal and written.

Ability to multitask effectively and work collaboratively in a team-oriented environment.

What's in it for me?

Opportunity to work in a dynamic and supportive team environment.

Competitive hourly pay with additional language premiums.

Comprehensive training to enhance your skills and career development.

Engagement in a role that values customer satisfaction and teamwork.

Chance to contribute to process improvements and customer experience enhancements.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of :  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.