Provider Jobs in Ottawa, ON

Job Description

Location : Ottawa, Ontario  Only residents who live or will be relocating to Ottawa or surrounding areas will be considered

To lead, plan, and relationship-manage an assigned Portfolio of Employment Services Providers to ensure contract mandates are met, as set out by the Director Operations and WCG Senior Leadership.

What you’ll do

• Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan
• In consultation with the Director, Operations and Senior Contract Manager, develop and support a Service Provider management strategy for each Service Provider within their assigned portfolio
• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
• Ensure that Service Providers are managed in line with the Service Provider Management Framework
• Review reporting and monitor performance and contractual compliance
• Responsible for ensuring program contractual requirements are met
• Oversee the delivery of services, to ensure that contractual, compliance and financial outcomes are achieved
• Oversee customer service to ensure that customer KPI and quality requirements are met and that an elevated level of customer service is maintained
• Maintain auditable records of the contract management activities undertaken with Service provider and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
• Ensure the operation complies with WCG’s policies relation to Information security and Data protection.
• Commit to, and participate in, personal development of information security awareness & knowledge
• Comply with all laws and contractual obligations regarding the protection of data
• Develop and maintain effective relationships with Service providers and other local operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver

Qualifications

What you bring

For complete job requirements, see the full Job Description here .

Additional Information

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WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.