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Quick Apply
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Northern Reflections is looking for a Shift Leader to join our store team.The Shift Leader assists management with opening and closing of the store. They are responsible for all aspects of the store during their time in charge which will include achieving stores sales results, providing on the floor coaching to the sales team and maintaining visual standards. They will focus on customer service and will be accountable for both personal and store productivity results against Northern’s productivity standards.
Job Duties :
Assist the Store Management Team in delivering store sales budgets, daily, weekly and year to date
Meet or exceeds daily personal sales goals and key performance (KPIs) indicators
Uses Fundamental Selling Skills to provide an outstanding customer experience
Delivers Customer Service standards ensuring an excellent customer experience is provided at all times
Maintains store operations standards by ensuring timely processes with opening and closing; markdowns; and point of sale transactions
Promotes Campaign Goals
Sells Northern as a brand by using all product knowledge and the Northern name
Effectively coaches and provides feedback to all Store Associates on personal productivity measures
Processes Customer purchases quickly and accurately at cash register
Demonstrates open, respectful and courteous communication
Performs other duties as assigned
Follows Company directives and initiatives and works in a safe and secure manner
Assists in store visual layouts and maintains visual standards
Assists in preparation of product
Performs various tasks to ensure a neat, clean and well-presented store
Requirements :
Minimum of 1 year retail / customer service experience in a specialty store, preferably apparel with some exposure to team leadership
Proven ability to attain or exceed sales goals (KPIs)
Passionate about fashion and proven ability to build outfits for customers
Demonstrates initiative and works well with a productive team
Proven ability to inspire, coach and motivate a team to reach its sales goals
Flexible; able to work flexible hours to match business needs including evenings and weekends
Ability to adapt to the needs of the customer and store team