Castolin Eutectic is the world leader in wear prevention and control.Our product range covers all processes for welding, brazing and thermal spraying of metals.
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Castolin Eutectic is the world leader in wear prevention and control. Our product range covers all processes for welding, brazing and thermal spraying of metals.
JOB DESCRIPTION :
Reporting to the Plant Manager, the incumbent is responsible for receiving and processing customer orders through to dispatch, and for all communications with our affiliates.
The Customer Service Coordinator performs the following duties :
Establishes and maintains excellent relations with assigned customers
Fulfill customer requests within available resources
Receives customer orders, verifies information and confirms to customers
Manages order files with all necessary back-up
Follows up orders in consultation with the production department
Schedules shipments according to availability
Prepares shipping documents
Prepares customs documents as required
Assigns carriers
Maintains ongoing communication with customers on order status
Responds to customer inquiries
Verifies and approves freight, customs and brokerage invoices
Coordinates with Production and Quality Control to prioritize emergencies
Makes suggestions and participates in improving the Quality Management System
Coordinates the collection of customer complaints
Maintains a list of outstanding orders and validates this list with production on a regular basis
Ensures team support for continuous improvement of services offered
Recommends training to staff
Communicates information on shipping and receiving errors
Produces a monthly report on shipping KPI's
Ensures application of company operating policies
KNOWLEDGE REQUIREMENTS (INCLUDING FORMAL AND INFORMAL TRAINING)
Secondary V diploma
Experience in a customer service and logistics position
Ability to establish meaningful relationships with customers
Excellent written and verbal communication skills, in French and English
Strong attention to detail
Ability to multi-task
Well-organized, ability to prioritize, enjoy working in a fast-paced environment
Knowledge of the logistics / transport industry an asset
SKILLS
Leadership and good communication skills
Motivator and coach
Attention to detail, interpersonal skills and sense of confidentiality