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Process analyst Jobs in Prince George, BC

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Process analyst • prince george bc

Last updated: 21 hours ago

IT Service Desk Analyst

Drax GroupPrince George, British Columbia, CA
Full-time

Salary Range: $67,000 - $68,000.As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and ...Show more

Data Center Analyst II

IRENPrince George
Full-time

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference.IREN’s vertically integrated platform is underpinned by its expansive portfolio of gri...Show more

Procurement Sourcing Specialist

DraxPrince George, BC, Canada
Full-time

Procurement Sourcing Specialist.Salary Range: $65,000 - $97,000.Location: Prince George, BC or Vancouver, BC.Ready to be at the heart of a zero-carbon energy future?.Procurement Sourcing Specialist...Show more

 • Promoted

Engineer, pulp and paper

ConstantPrince George, BC, Canada
Permanent

Heures de travail: 40 hours per week.Industrial chemicals manufacturing.Conduct quality control on programs, procedures and control strategies.Determine product specifications.Establish new quality...Show more

Delivery Driver

easyhomePrince George, British Columbia, Canada
Full-time

Join easyhome — Canada’s largest lease-to-own business and a proud part of the .At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it.We’v...Show more

*NEW GRADUATE REGISTERED NURSE (RN) OR REGISTERED PSYCHIATRIC NURSE (RPN)

Northern Health AuthorityPrince George, British Columbia, Canada
Full-time +2

Please fill out and submit the.Northern Health provides new RN/RPN graduates with exciting rural and urban employment opportunities to launch their nursing career.Regular and relief, part-time and ...Show more

Fashion Associate (Part time) - Reitmans

ReitmansPrince George, British Columbia, Canada
Part-time

Are you passionate about creating an exceptional shopping experience? Do you enjoy helping customers feel confident and stylish while keeping the store organized and visually appealing? If so, this...Show more

Investment Advisor

Royal Bank of Canada>PRINCE GEORGE, Canada
Full-time

Grow your business, your way – with RBC.As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours.Maybe you’ve dreamed of start...Show more

Delivery Driver

goeasy Ltd.Prince George, British Columbia, CA
Full-time

Join easyhome — Canada’s largest lease-to-own business and a proud part of the .At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it.We’v...Show more

Production Coordinator

Adecco CanadaPrince George, British Columbia, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a full-time.This role is essential in coordinating technician workflow, maintaining clear communication with customers and internal teams, and ensuring repairs meet insur...Show more

 • Promoted

Coordonnateur(trice) des opérations

Intelcom - DragonflyCanada, British Columbia, Prince George
Full-time

With more than 100 sorting stations and operations across three continents,.Canada’s leader in last-mile logistics.Your Role: At the Heart of the Chain.Assistin unloading trailers and verify freigh...Show more

Early Childhood Educator(s) - Early Services

Prince George Native Friendship CenterPrince George, BC, CAN
Full-time
Quick Apply

The Prince George Native Friendship Centre (PGNFC) delivers programs and services through a lens of reconciliation, as we have been doing since the inception of the PGNFC for the past 50+ years.A k...Show more

 • New!

Investment Advisor

0000050599 RBC Dominion Securities Inc.PRINCE GEORGE, British Columbia, Canada
Full-time

Grow your business, your way – with RBC.As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours.Maybe you’ve dreamed of start...Show more

Technical Business Analyst

Canadian Cancer SocietyPrince George, BC, CA
Full-time +1

This posting is for (1) new role.Toronto, ON | Vancouver, BC | Victoria, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC (Detailed office...Show more

Mortgage Specialist - Prince George Region

ScotiabankPrince George, BC, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Join us as we build a high-performing, purposed driven, winning sales team, anchored by an incl...Show more

Merchandising Associate (Part time) - Prince George

PENN.Prince George, British Columbia, Canada
Part-time

Are you passionate about the aesthetics of our stores? Do you enjoy working with product, organizing merchandise, and creating a smooth shopping experience for customers? If so, this role is for yo...Show more

Rogers WFH Sales Consultant - 1 Year Experience Required

RogersPrince George, British Columbia
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more

 • Promoted

Optical Associate

FYidoctorsPrince George, BC VMC, CA
Full-time

In this role, you’ll enhance the lives of our patients every single day, delivering exceptional vision and eyewear experiences in a dynamic, rewarding, and collaborative environment.This position i...Show more

Customer Experience Associate

The Toronto-Dominion Bank (Canada)Prince George, British Columbia
Part-time

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo...Show more

People also ask
IT Service Desk Analyst

IT Service Desk Analyst

Drax GroupPrince George, British Columbia, CA
30+ days ago
Job type
  • Full-time
Job description

IT Service Desk Analyst
Salary Range: $67,000 - $68,000
Location: Prince George, BC

As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

KeyResponsibilities
The responsibilities of the Service Desk team include:

  • Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
  • Assessing and fulfilling service requests promptly.
  • Identifying potential underlying problems to help determine root causes and suggest improvements.
  • Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
  • Proactively managing the application landscape to maintain availability, stability, and performance.
  • As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

About you
You'll possess the following skills, abilities, and experience:

Technical Skills and Qualifications:

  • Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
  • Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
  • Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
  • Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
  • Strong interest in LAN/WAN networking and skilled in hardware installation.

Work Ethic and Approach:

  • Flexible to work outside core hours as needed.
  • Committed to a customer-first support approach.
  • Capable of clearly documenting technical concepts for customer understanding.
  • Effective team player with individual initiative.
  • Driven, detail-oriented, and skilled in managing customer expectations.

Additional Qualifications:

  • Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
  • Knowledge of root cause analysis is a plus.
  • Familiarity with the electricity industry is desirable.


Key Accountabilities

  • We are dedicated to providing excellent service to every customer, every time.
  • We resolve incidents promptly and update the Service Desk system regularly upon resolution.
  • We enhance service requests by following best practices and identifying improvement opportunities.
  • We identify underlying issues to determine root causes and improve services.
  • All assigned tasks are managed and completed on time.
  • We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.
  • We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.
  • We provide first-line support, including: Desktop, laptop, and mobile device support
  • User management
  • Software and hardware management


Rewards and benefits

  • As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.