Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

The Client Service Manager is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact, but also managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are met.

Job Skills / Requirements

This position will be based in New Glasgow or Sydney area.

TYPICAL DUTIES & RESPONSIBILITIES :

• Ensures all staff within his / her portfolio has adequate training based on industry, corporate and client standards.
• Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
• Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
• Performs evaluations of staff assigned to sites as needed and in accordance with company policies.
• Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
• Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
• Remains on-call to act as an after-hours resource for emergencies.
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Responds to communications from clients or staff in a timely manner.

Education Requirements (Any)

High School Diploma / GED

Post secondary education in law enforcement from a recognized institution or equivalent experience

Certification Requirements (Any)

Standard First Aid, CPR Level C

Valid Class 5 License