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IT Support Helpdesk
Patron Career StaffingL0P, ON, Canada
8 days ago
Job type
Full-time
Job description
Job Description
Job Description
The Desktop Support Specialist answers incoming calls, and uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Desktop Support Specialist escalates unresolved problems / issues / requests to the proper tier 2 support team. Troubleshooting basic end-user issues on various software applications, hardware, network, and telecommunications systems and providing basic desktop support.
Essential Duties and Responsibilities :
Information Technology
The primary responsibilities are user support and customer service. Being present and available to clients requiring technical assistance
Respond to questions from all emails and callers
Become familiar with each client and their respective applications
Learn fundamental operations of commonly used software, hardware, and other equipment
Become familiar with helpdesk policies and services
Become familiar with the Systems, Network, Core Applications, and each team in the IT Department
Maintain server room equipment and environment
Manage assets using asset management software
Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
IP Mask : Configurations of IP sub mass of A, B, and C classifications
Manage purchasing of consumables needed for the office
Data Classification : Handling restricted information with the appropriate personnel without compromising the confidentiality
Other duties as assigned by the Senior Network Manager
Requirements : Education :
College Diploma minimum
Relevant IT certifications are an asset
Knowledge :
Ability to utilize the applications for Microsoft Office for support, reporting, and documentation.
Excellent oral and written communication skills; ability to provide technical support in person and over the phone
Interpersonal skills and ability to work with others; professional demeanor, friendly presence, and helpful attitude
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it; Ability to think around problems and come up with creative solutions is helpful.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to work with or without direct supervision.
Some experience with the physical installation of servers and network equipment would be an asset