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The selected candidate will provide the following deliverables / artifacts :
Perform business analysis activities to develop and maintain current and future state business architecture models, including requirements, business processes, business rules, and information models
Coordinate the implementation and ongoing enhancements of CRM (Microsoft Dynamics) software solution, including integration with ERP
Oversee data migration and integration initiatives using Microsoft SQL Server Integration Services, ensuring data integrity between legacy systems and CRM
Develop and execute transition plans for the migration of information, processes, and business rules from legacy systems to new solutions
Provide technical project coordination for the development, testing, and implementation of reporting and business intelligence assets, including dashboards and dynamic reports
Create acceptance criteria, test plans, and test cases to support the evaluation of solution enhancements and ensure alignment with organizational requirements
Coordinate the decommissioning of legacy applications and systems, managing all aspects of transition and operational readiness
Provide operational support for ticketing tools, including administration, reporting, and training, and ensure compliance with DevOps and change control policies
Manage release cycles for CRM and other application environments, ensuring effective scheduling, coordination, and deployment
Design and implement data migration / ETL processes for transitioning data from legacy systems to Microsoft Dynamics
Support the implementation of Digital Services project, ensuring alignment with business goals and stakeholder requirements
Additional Skills & Experience
Experience coordinating the decommissioning of business applications and systems, ensuring smooth transition and integration
Experience developing and implementing both business and technical transition plans for migrating business processes and information from one system to another
Experience in developing data migration / ETL processes for legacy data and other sources, ensuring proper integration and data integrity
Proven experience in providing tailored solutions to social housing organizations, particularly in managing housing systems and improving tenant services
Experience working with operation support ticketing tools, including administering, reporting, implementing, and training teams on their use
Expertise in creating and maintaining data models that support business and operational needs, ensuring data integrity and alignment with organizational goals
Experience writing technical application support documentation, including user manuals, system documentation, and operational guides
Diploma or Degree in a Business and / or Information Technology-related field
Successfully implemented 3 Microsoft Dynamics 365 systems with the customer engagement solutions.
OR Microsoft Dynamics 365 Certification; OR 2 Years of Experience working with Microsoft Dynamics 365 customer engagement solutions