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As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.
Additional duties will include :
Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales
Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects
Lead and own the sales process including producing sales call reports, territory planning and growth targets
Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
Process orders, quotes, job packages and any other sales functions required
Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre
Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team
Qualifications
College and / or University degree, or equivalent relevant work experience
A minimum of 2 years of experience with customer service or counter sales
Valid driver’s license with a clean driver’s abstract
Proficient in the use of Microsoft Office software
Outstanding customer service and verbal communication skills
Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
Ability to gain comprehensive knowledge of product and value-added services
Excellent relationship building skills with customers, vendors, and teammates
Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
Ability to learn and operate the applicable software system used to process orders
Intermediate math skills
Able to learn how to operate material handling equipment
Preferred Skills :
Previous experience with or knowledge of industrial pipe, valve, and fitting products sold at the Profit Centre