Assistant Manager, Membership Services

Position : Assistant Manager, Membership Services Department : Development

Salary Range : $43,000 – $48,000 / 35 hours per week

As we continue to rebound from the pandemic, it is abundantly clear to us that we face a choice : we can survive through these challenging times, or we can seek to thrive and seize opportunities, now more than ever. To that end, we have crafted an ambitious vision for our future. Inspired by the genius of George Bernard Shaw, we use theatre to provoke curiosity, creativity and connection. True to this purpose, we will make the excellence of our art the focus of a new movement for real human encounters.

Summary

Reporting to the Membership Services Manager, the Assistant Manager’s role is to support the Manager while generating revenue by communicating our Case for Support of The Shaw’s Membership Program. In addition, the Assistant Manager will lead the Membership Services team as needed.

What will make a candidate successful in this Role?

The successful candidate will be a good communicator focused on donor-centric conversations.What will make them successful in this role is a depth of knowledge about The Shaw Festival along with a general interest and caring in other people and strengthening the arts through philanthropy.

Summary of Responsibilities & Qualifications

• Experience in customer service and experience with supervisory skills would be an asset;
• Proficient in Excel and reviewing data base analytics for staff metrics and fundraising goals;
• Will assist with building and maintaining reports as tools used for daily activities
• Solicit charitable donations in support of The Shaw via outbound phone calling, electronic communication, in person communication, by renewing and upgrading existing Members, renewing lapsed Members, acquiring new Members, and soliciting other special appeals to obtain contributions as required;
• Act as a supplementary contact for Membership services on weekday, some evenings and weekends, including problem solving for our donors;
• Be a resource for Audience Services and Box Office regarding Membership issues and needs;
• Lead and assist in Membership events including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals.

In addition, the Assistant Manager will maintain responsibilities including :

After successfully completing a 3-months probationary period, benefits packages are available for both full-time and part-time employees.

Please Note : All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five days prior to start date.

Please submit your cover letter and resume by email prior to 5pm, August 14, 2024 to :

Shaw Festival Theatre, Canada

Attention : Director Human Resources

Email : [email protected]

We thank all applicants in advance for their interest in the position, however, only those selected for an interview will be contacted.

Thank you for your interest in the Shaw Festival

Discover more about working at the Shaw Festival by visiting our Welcome Website at welcome.shawfest.com

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.