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Description
About Us
Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational softwareexpertise. We apply our Intelligent System Design strategy to deliver software, hardware, and IP that turn design concepts into reality. This strategy is supplemented by AI-augmented development practices throughout all our organizations to empower our team to focus on creative problem-solving and innovation. Our customers are the world’s most innovative companies, delivering extraordinary electronic products—from chips to boards to systems—for dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace, industrial, and health. Join us and be part of a culture that values innovation, collaboration, and customer success.
Position Overview
ThePrincipal Product Engineeris a critical technical interface between Cadence and top-tier customers, ensuring high-quality support and engagement throughout the lifecycle of customer programs. Theengineeris responsible formanagingall technical communications,drivingresolution of customer issues,coordinatingcritical technical reviews, andensuringsuccessful silicon bring-up and product integration. Also collaborate closely with internal design, validation, and applications teams as well as the customer’s program manager to deliver high-quality outcomes on aggressive schedules.
Key Responsibilities
Primary Technical Liaison:Act as the main technical point of contact for customer engineering teams; attend and lead weekly customer calls organized by program management.
Program Integration:Ensure inclusion in all relevant customer communications, technical deep-dives, and milestone reviews; provide status updates and action tracking.
Protocol & Physical Layer:Demonstratea strongunderstanding of Physical and Protocol layers for at least one high-speed interface (e.g., PCIe, Ethernet, USB, CXL, UCIe).
State Machines & Standards:Familiarity with PCIe/UCIe LTSSM states and major Ethernet standards; interpret specs, debug link training, and compliance behaviors.
Lab Equipment Proficiency:Demonstratehands-on experience with oscilloscopes, BERTs, protocol exercisers, and analyzers.
Debugging & Analysis:Diagnose silicon-related issues and interpret test results effectively.
Technical Issue Management:Own all support cases filed by the customer across platforms such asSFDC,Sherlock, andJira.
Prioritization:Evaluate and triage incoming cases,determineseverity and urgency, and ensuretimelyresolution in alignment with agreed service levels.
Escalation Point:Serve as the technical escalation path for complex issues requiring cross-functional involvement (design, validation, firmware, applications).
Technical Review Coordination:Organize and lead reviews such as SDC/constraint checks, physical integration assessments, pre-tape outchecklist reviews, and bring-up test plan evaluations.
Customer Engagement:Collaborate closely with the customer program manager to ensure smooth communication and inclusion in all relevant meetings.
Documentation & Reporting:Maintainstandardized documentation including kickoff materials, status dashboards, and silicon reports. Track case metrics and provide progress updates.
AI Incorporation:Leverage AI-powered tools and assistants to enhance productivity, improve decision making, andmaintainhigh-quality customer deliverables. Apply AI-powered analytics tools to extract insights,identifypatterns, and generate actionable recommendations from complex datasets.
Required Skills & Qualifications
Bachelor’sin computer science or electrical engineeringdegreewith+ 7 years of relevant experience, orMaster’sdegreewith+5 years of related experience.
Skilled at listening to customer concerns andidentifyingpotential issues early.
Strong commitment to customer satisfaction andtimelycase resolution.
Broad technical background in relevant IPs (both hard and soft) and product engineering.
Must be able to travel to customer sites in Europe,USAand China
Strong communicationand organizational abilities.
Experience performing Physical Layer and Protocol Layer validation for at least one high-speed SERDES technology.
Hands-on experience with post-silicon PHY bring-up, system interoperability, and compliance testing activities.
Proficiencyin using protocol analyzers, BERTs, and oscilloscopes.
Familiarity with case management systems such as SFDC and Jira.
Ability to prioritize cases,anticipateescalations, and manage technical reviews effectively.
High-level understanding of technical issues with the capability to coordinate with subject matter experts.
Proactive in gathering feedback and driving continuous improvement initiatives.
