JOB DESCRIPTION

Veterinary Assistant, Client Care,

Location : Burlington, ON

Askey Animal Hospital welcomes an experienced, dependable and caring Client Care Coordinator / Veterinary Assistant to join our team. This full-time opportunity requires a minimum of 3 years experience in the Veterinary Industry and includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key responsibilities and attributes in your role as Technician Assistant / Vet Assistant include :

Assist veterinary staff with various tasks and treatments

Create a warm and welcoming environment for our patient and pet parents

Create a positive, low-stress atmosphere for our clients and patients

General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

Compassion and nurturing attitude

Ability to remain calm in stressful situations and to adapt to changing situations

Efficient in carrying out assignments independently

Takes initiative to complete tasks throughout the day

Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional responsibilities include :

3+ years of Customer Service and Client Care

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing / billing; creating estimates, obtaining pet owner confirmation, and processing payments

Scheduling appointments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Strong organizational skills

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Previous customer service or front desk experience in hospitality or retail is an asset!

No experience with animals, no problem, so long as you love animals! VCA Canada Offers! At our core are our people – people with different strengths and interests that enrich our diversity, innovation, and excellence. A team we think of as family.

What VCA Canada Offers

Join our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in : We have the right fit for you!

RRSP Employer 5% Match Program! Saving for your future just got easier!!

A caring culture of Wellness and Appreciation!

Competitive wages and benefits!

Opportunity to apply for a Veterinary Technician / Technologist scholarship (annual process)

Annual uniform allowance

Exceptional career development : there is room to grow here!

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!