Personal caregiver Jobs in Saskatoon, SK

THE ROLE :

Are you a natural leader who thrives on collaborating, developing people and driving team success?

As the Manager, Personal Insurance , you'll lead and support a team of Administrators, Account Managers and Account Executives, providing mentorship and fostering their ongoing growth and development. Your problem-solving skills and ability to nurture relationships will ensure the delivery of an exceptional client experience and make a lasting impact on the department's success and growth.

WHAT YOU’LL DO :

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
• Support the Personal Insurance team in day-to-day activities, scheduling, provide mentorship, training, and technical leadership to the team’s operation that supports the continued talent development of team members.
• Work closely with the Director of Personal Insurance on continuous improvement of strategies and solutions that improve and optimize the personal insurance teams internal and external operations.
• Responsible for managing complex account relationships for the Personal Insurance team.
• Coordinate training and development opportunities and organize sessions for the team including new hire onboarding and EPIC workflow training.
• Reinforce the need and demonstrate commitment to the highest levels of customer service to the team and clients.
• Service an existing book of business, and grow personal lines business through referrals, walk-in clients, and personal networks.
• Identify and develop cross-selling opportunities to turn single-line clients into multi-line clients and work closely with our Venture and Commercial team to ensure seamless operation.
• Review the accuracy of policy documents prior to client delivery and manage all account documentation (i.e., routine inquiries, quotes, binders, statement of values, finance contracts, insurance contracts, endorsements, cancellations, etc.)
• Audit files and proactively identify and address potential issues to ensure E&O exposure prevention.
• Efficiently handle all aspects of policy documentation, including new business, renewals, endorsements, and related tasks, maintaining meticulous records and timelines.
• Address and keep the Director of Personal Insurance informed of team member concerns, and promote a positive, collaborative work environment.
• Provide clients with prompt service and customized advice, responding to general inquiries via telephone, email, or walk in, from clients, colleagues, and other parties.
• Stay informed about industry trends, market conditions, and emerging risks to identify opportunities for growth.
• Maintain and update EPIC and ensure workflows are followed.
• Provide back-up support for the Auto Insurance Team as needed.
• Collaborate with other departments and functions as necessary.
• Other duties as required.

WHAT WE REQUIRE :