Patent agent Jobs in Fredericton, NB

Job Description

Job Description

Call Center Sales Agent Role Description :

Who is Grill Hero?

What began as a small summer venture has grown into North America's trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their community's ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.

The Hero Mission

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.

Thrive

HERO Values

HONESTY EMPATHY RELIABILITY OPENNESS

These values guide our decision-making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus on Winning Together!

Day in the Life

As a Call Center Agent at Grill Hero, you will be the first point of contact for our customers, managing inquiries, setting / rescheduling appointments, and ensuring a seamless experience. You'll play a crucial role in upselling services and promoting memberships. This position is perfect for those with strong written and verbal communication skills, a passion for customer service, and the drive to exceed sales targets in a fast-paced environment.

Live

What We Expect :

Core Responsibilities

• Quote Management : Email and text quotes to customers promptly. Conduct email follow-ups on sent quotes.
• Customer Support : Respond to complaints and inquiries professionally and empathetically via email. Resolve customer questions or escalate issues as necessary.
• Database and Case Management : Update and maintain accurate customer information in the system. Create cases for escalations or detailed follow-ups.
• Scheduling : Reschedule appointments as needed based on customer requests. Manage inbound customer service calls related to scheduling or inquiries.
• Inbound and Outbound Calling : Handle incoming calls from potential and current customers. Conduct outbound calls to follow up on leads and generate sales.
• Voicemail Management : Check, respond to, and manage voicemails promptly.
• Follow-Up Calls : Proactively reach out to customers for follow-ups, ensuring leads are converted into sales.
• Customer Engagement : Build rapport with customers to drive satisfaction and loyalty. Identify opportunities to upsell or cross-sell products and services.

You're Great At :

Qualifications :

Benefits :