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Passenger service agent Jobs in Abbotsford, BC

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Passenger service agent • abbotsford bc

Last updated: 2 days ago
  • Promoted
Service Advisor

Service Advisor

Peterbilt PacificAbbotsford, BC, Canada
Full-time
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.At Peterbilt Pacific, ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Mission, BC, Canada
Remote
Full-time +1
Job Title : Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850 / Week). Our company is seeking individuals to...Show moreLast updated: 30+ days ago
Customer Service Representative Agent Work From Home - Remote Online Panelists

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupAbbotsford, British Columbia, CA
Remote
Full-time +3
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No customer service representative agent experience needed....Show moreLast updated: 30+ days ago
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

code4Mission, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Customer Service Representative Agent experience needed....Show moreLast updated: 5 days ago
Tire Technician (Aldergrove)

Tire Technician (Aldergrove)

Fountain TireAldergrove, British Columbia, Canada
Full-time
Competitive wages : $25 - $30 per hour regular productivity bonuses!.Health dental and vision benefit programs for you and your family including a RRSP program with company matching!.We will develo...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Fraserway RVAbbotsford, Fraser Valley Regional District, CA
Full-time
Service Advisor – RV & Automotive Backgrounds Welcome.Location : Abbotsford Dealership, BC.Position Type : Full-Time, Regular. If you’ve worked as a Service Advisor, Service Writer, or Shop Advisor in...Show moreLast updated: 13 days ago
Service Professional

Service Professional

TELUSAbbotsford, Fraser Valley Regional District, CA
Full-time
About the Service Professional Role.Our high‑performing Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our lightning‑fas...Show moreLast updated: 10 days ago
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Kitchen & Service

Kitchen & Service

White SpotAbbotsford, British Columbia, Canada
Full-time
Are you passionate about preparing and presenting appetising dishes? Do you enjoy working in a friendly family-like environment? White Spot is renowned as a place for everyone and every occasion, a...Show moreLast updated: 30+ days ago
Customer Service Agent Lead

Customer Service Agent Lead

Executive Aviation Fuels LtdAbbotsford, Fraser Valley Regional District, CA
Full-time
Are you a leader who'scompletely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary ...Show moreLast updated: 14 days ago
  • Promoted
Customer Service Agent Lead

Customer Service Agent Lead

Executive AviationAbbotsford, BC, Canada
Full-time
Are you a leader who's completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing ...Show moreLast updated: 25 days ago
Service Technician

Service Technician

Steve Marshall GroupAbbotsford, Fraser Valley Regional District, CA
Full-time
At Abbotsford Nissan, we’re all about people – our customers, our community, and our team.We’ve built strong relationships across the Fraser Valley by delivering exceptional service and a friendly,...Show moreLast updated: 3 days ago
Service Manager

Service Manager

The Canadian Brewhouse GroupAbbotsford, Fraser Valley Regional District, CA
Full-time
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams live an...Show moreLast updated: 15 days ago
General Service Technician

General Service Technician

Midas ALDERGROVEAbbotsford, British Columbia, Canada
Full-time
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection diagnosis and repair utilizing the expertise attained through years of automotive repair expe...Show moreLast updated: 30+ days ago
  • Promoted
Service Manager

Service Manager

The Canadian BrewhouseAbbotsford, BC, Canada
Full-time
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams...Show moreLast updated: 20 days ago
  • Promoted
Service Administrator

Service Administrator

Fraser Valley Fire Protection LtdAbbotsford, BC, Canada
Full-time
Service Administrator Fire Protection.Full-Time | MondayFriday | 8 : 00 am 4 : 30 pm.We are a long-standing and trusted fire protection company seeking a highly organized and detail-driven Service Admi...Show moreLast updated: 7 days ago
Client Service Associate

Client Service Associate

TD BankAbbotsford, British Columbia, Canada
Full-time
Abbotsford British Columbia Canada.This role is eligible for commission based earnings.TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunit...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

LFL GroupAbbotsford, British Columbia, Canada
Full-time
Do you believe in putting the customer first.Do you love to solve problems and create solutions.The Brick is actively seeking to expand our service team. We need enthusiastic people with a great cus...Show moreLast updated: 26 days ago
  • Promoted
Service Advisor

Service Advisor

Bigfoot CraneAbbotsford, BC, Canada
Full-time
Bigfoot is a small non-union, incredibly diverse company.We provide rentals, sales and service for numerous products such as : Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hois...Show moreLast updated: 6 days ago
Field Service Technician

Field Service Technician

4AG RoboticsAbbotsford, Fraser Valley Regional District, CA
Full-time
At 4AG Robotics, we’re wired for solving tough problems - and mushroom harvesting with robots is about as tough as it gets. We solve the critical labour shortage for farms by building robots that pi...Show moreLast updated: 2 days ago
People also ask
Service Advisor

Service Advisor

Peterbilt PacificAbbotsford, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners.  Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

  • Extended Health & Dental Benefits
  • Premiums Paid by Employer
  • Employer Contribution Pension Plan
  • Growth Opportunities
  • Paid Training
  • Long term job security
  • Employee Assistance Program
  • Telus Health Virtual Care

Responsibilities

  • Acquire and maintain customer and vehicle information
  • Consult vehicle file for outstanding recalls or warranty repairs
  • Obtain credit approval if necessary
  • Open repair orders and enter job descriptions
  • Coordinate new and used truck department requirements
  • Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements
  • Receive service department phone calls and direct to appropriate person as required
  • Follow-up with customers about service repairs done and additional items found in need of repair
  • Maintain MVI decals and paperwork
  • Give out purchase order numbers
  • Keep the service and warranty departments filing current
  • Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required
  • Other duties and projects as assigned
  • WARRANTY DUTIES

  • Provide excellent customer service and maintain customer relationships
  • Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
  • Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
  • Review warranty RO’s according to warrantability
  • Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out
  • Forward all warrantable work orders to the Centralized Warranty Department for processing
  • Process approved / denied warranty claims accordingly
  • Deal with warranty related customer inquiries in person and on the phone
  • Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
  • Taking and resolving customer complaints by phone and in person
  • Notify customers of safety recalls, product support programs and warranty repairs outstanding
  • Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced
  • Maintain constant communication with the Centralized Warranty Department
  • Qualifications

  • Previous experience as a Service Advisor
  • Grade 12 or GED required
  • Excellent customer service skills
  • In-depth knowledge of heavy-duty truck repairs
  • Good computer skills
  • Excellent written and verbal communication skills
  • Strong personal organizational skills as they relate to workload, time management and setting priorities
  • Effective problem solving and negotiating skills
  • Effective conflict resolution skills
  • Compensation Rate

  • $50 000 - $72 000 annually + Variable Compensation
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