Operations management Jobs in Montreal-Ouest, QC

People Leader - Field Operations | Human Resources - Airports

Location: Montreal, QC (with oversight of Ottawa, ON)
Compensation: $72,000/year
Status: Full-Time | Exempt | On-Site

Verbal and written communication in French and English is essential.

About the Role

The People Leader – Field Operations provides comprehensive Human Resources support within an airport environment, serving as a trusted partner to Operations leadership while ensuring strong execution of HR programs, employee relations, labor compliance, and talent initiatives. This role is based in Montreal (YUL) and provides ongoing oversight and support for a second airport location in Ottawa (YOW).

Expanded Scope Highlights

• Based in Montreal with ongoing oversight of two airports (YUL primary, YOW secondary)
• On-site presence required at both locations, with recurring travel (approximately one week per month)
• Cross-province HR support across Quebec and Ontario
• Increased operational and employee-relations complexity within a regulated airport environment
• Unionized labor experience required (minimum 1 year)

Key Responsibilities

• Lead employee relations activities, including investigations, grievance management, disciplinary processes, and resolution of complex employee issues
• Partner closely with Operations leadership to support workforce planning, performance management, and organizational effectiveness
• Ensure compliance with applicable employment laws, labor agreements, and company policies
• Support recruitment and staffing efforts in partnership with Corporate Talent Acquisition
• Administer performance management programs, succession planning, and talent development initiatives
• Provide guidance on compensation, benefits, and HR programs in alignment with corporate standards
• Serve as a liaison between airport leadership and Corporate HR teams to ensure consistent execution of HR strategy
• Support labor relations activities, including union interactions, contract administration, and grievance processes
• Track and analyze HR metrics to identify trends and opportunities for improvement

Required Qualifications

• Bachelor’s degree in Human Resources or related field preferred
• Minimum 4 years of HR generalist experience; HR leadership experience strongly preferred
• At least 1 year of experience supporting a unionized workforce
• Experience in hospitality, food service, retail, or other fast-paced, multi-unit environments preferred
• Verbal and written communication in French and English is essential
• Strong working knowledge of employment law, employee relations, and HR compliance
• Ability to work independently, manage competing priorities, and operate effectively in a dynamic environment
• Willingness and ability to travel regularly between locations

Work Environment & Schedule

• Airport-based role with a mix of office and operational floor presence
• Flexible schedule required, including evenings, weekends, and holidays as business needs dictate
• Travel required between Montreal and Ottawa locations

Qualifications requises

• Baccalauréat en ressources humaines ou dans un domaine connexe (atout)
• Minimum de 4 ans d’expérience en RH généraliste; expérience en rôle de leadership fortement souhaitée
• Au moins 1 an d’expérience en soutien d’un milieu syndiqué
• Expérience en hôtellerie, restauration, commerce de détail ou autres environnements multi-sites et à rythme rapide (atout)
• Excellente connaissance des lois du travail, des relations de travail et de la conformité RH
• Capacité à travailler de façon autonome, à gérer plusieurs priorités et à évoluer dans un environnement changeant
• Disponibilité et volonté de se déplacer régulièrement entre Montréal et Ottawa

Environnement de travail et horaire

• Poste basé en milieu aéroportuaire, combinant présence au bureau et sur le terrain
• Horaire flexible requis, incluant soirs, fins de semaine et jours fériés selon les besoins opérationnels
• Déplacements requis entre les sites de Montréal et d’Ottawa

Carte d’identité de zone réglementée (CIZR / RAIC).

Les candidat·e·s doivent être légalement autorisé·e·s à travailler au Canada et en mesure de fournir la documentation requise pour l’habilitation de sécurité aéroportuaire. Ces documents seront vérifiés lors du processus d’embauche, conformément aux exigences de Transports Canada.SSP Canada est un employeur offrant l’égalité des chances et se conforme aux exigences de la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) dans ses pratiques de recrutement et d’emploi. Des mesures d’adaptation sont offertes à toutes les étapes du processus de recrutement. Les personnes ayant besoin d’un accommodement sont invitées à nous en informer.

Additional Statements

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.