Operations associate Jobs in Gatineau, QC

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Your Style Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Part Time Operations Associate to join our Store this role youll be responsible for :

Customer Service

Accurately control and process client transactions through the POS system with efficiency

Collect new client contact information and update / maintain existing client information and files

Support all service desk activities and ensure the desk is clean organized and well stocked

Provide basic client resolution services addressing concerns and inquiries in a timely manner and when appropriate escalating issues

Manage daily cash handling functions (open / close registers prepare sales envelopes and bank deposits)

Identify report and troubleshoot common errors / discrepancies

OMNI services & Order Fulfillment

Support with picking E-Commerce and IST orders achieving targeted unit per hour pick rates

Assist with BOPIS operations activities

Support logistics function with on-the-floor activities (markdowns re-ticketing re-tagging etc.)

Store & Merchandise Maintenance

Maintain the store in a neat and organized manner ensuring all merchandise reflects standards

Monitor return items and re-stock support with maintenance of overall stock levels.

Assist visual team with seasonal merchandise changes displays and setting up of special events as required

Assist with season inventory preparations and counts

Flex Support & Teamwork

When required support clients on the sales floor by assisting with basic inquiries

Support with daily tasks and ad-hoc projects

Adhere to all Harry Rosen philosophies processes and standards

Deliver consistent and exceptional service through standards

Provide cross-functional team support

Demonstrate Core Values

Successful candidates will require :

Aminimum of 2 yearsof retail experience preferably in a luxury environment in a customer-facing role.

Mandatory weekend availability

Experience with shipping receiving merchandising order fulfillment and inventory management in a retail environment

Experience working in a client-facing role at the service desk providing exceptional customer service is preferred.

A strong service orientation a demonstrated desire to wow our customers!

Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function

The ability to work effectively as part of a team

Strong multi-tasking skills and the ability to calmly and efficiently manage acknowledge and assist a long line of customers waiting for service

Strong communication skills

What are the perks of the job

Competitive pay program

Opportunities to additionally earn monthly and annual Team bonuses

Best in industry discounts and special purchase opportunities

A modern digitally advanced workplace

A coach committed to supporting the achievement of your personal career goals

A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council

An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.

Required Experience :

IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Part-Time

Experience : years

Vacancy : 1