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Director, Online Communities

Director, Online Communities

Ipsos in USToronto, ON, CA
Full-time
As a Director on the Ipsos Online Communities and Custom Panels team, you will be joining a dynamic and growing team of research and community / Panel experts dedicated to bringing the consumer voice...Show moreLast updated: 30+ days ago
Online Junior Policy Research Fellow

Online Junior Policy Research Fellow

European Institute of Policy Research and Human Rights SIAToronto, ON, CA
Full-time
A leading research institution is inviting applications for the Junior Research Fellowship in Toronto, Canada.This position is open to candidates who are currently enrolled in or have completed a B...Show moreLast updated: 1 day ago
Director, Online Communities

Director, Online Communities

IpsosToronto, Ontario, Canada
Full-time
As a Director on the Ipsos Online Communities and Custom Panels team you will be joining a dynamic and growing team of research and community / Panel experts dedicated to bringing the consumer voice ...Show moreLast updated: 30+ days ago
Workshop Facilitator - Online courses

Workshop Facilitator - Online courses

SimcoeToronto, ON, CA
Full-time
This volunteer opportunity enables you to share your expertise with participants and contribute in extremely high‑impact ways to the growth and development of our clients’ lives.As a volunteer in t...Show moreLast updated: 30+ days ago
Online Presenter

Online Presenter

AppleOneDOWNSVIEW, ON
Full-time
Hours : 24 / 7 Operation - Full-time Schedule : Changes every 2 months, need to be flexible to work all shifts Morning : 6 : 30am-3 : 00pm Afternoon : 2 : 30pm-11 : 00pm Overnight : 10 : 30pm-7 : 00am.Position Overvi...Show moreLast updated: 5 days ago
Online Physics Question Solver

Online Physics Question Solver

Homework GuruToronto, ON, CA
Full-time
Are you a physics enthusiast with a deep understanding of the subject and a passion for helping others learn? We are seeking a knowledgeable and dedicated individual to join our team as an Online P...Show moreLast updated: 30+ days ago
Senior Brand Manager (Online Brokerage)

Senior Brand Manager (Online Brokerage)

Moomoo Inc.Toronto, ON, CA
Full-time
Moomoo is one of the world’s fastest-growing investing platforms, trusted by more than 28 million users globally and now rapidly expanding in Canada. As a Nasdaq-listed fintech (Ticker : FUTU), moomo...Show moreLast updated: 7 days ago
Instadebit Online Casinos

Instadebit Online Casinos

Instadebit Online CasinosToronto, ON, CA
Full-time
Among all the payment methods used today, Instadebit is one of the most popular in Canada.This service is perfect for fast and secure transactions. That is why Canadian players often choose it for d...Show moreLast updated: 30+ days ago
Online Data Analyst Canada

Online Data Analyst Canada

CB CanadaToronto, Ontario, Canada
Part-time
TELUS International AI-Data Solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. The work of our AI Community contributes to im...Show moreLast updated: 30+ days ago
  • Promoted
Senior Brand Manager (Online Brokerage)

Senior Brand Manager (Online Brokerage)

moomooNorth York, ON, Canada
Full-time
Moomoo is one of the world’s fastest-growing investing platforms, trusted by more than 28 million users globally and now rapidly expanding in Canada. As a Nasdaq-listed fintech (Ticker : FUTU),...Show moreLast updated: 9 days ago
Omni Online Fulfillment Specialist

Omni Online Fulfillment Specialist

Walmart Canada CorpPickering, ON, CA
Full-time
A leading retail company in Pickering is hiring an OMNI Customer Fulfillment Associate to ensure high-quality online order fulfillment. The role involves picking, packing, and dispelling orders whil...Show moreLast updated: 8 days ago
Online Korean Bilingual English Teacher

Online Korean Bilingual English Teacher

O.CToronto, ON, CA
Part-time
CARROT SOLUTIONS] Online English-Korean Bilingual English Teacher (Work from Home).Carrot Solutions, a subsidiary of Carrot Global, has over 20 years of experience in the language education and con...Show moreLast updated: 12 days ago
  • Promoted
Senior Brand Manager (Online Brokerage)

Senior Brand Manager (Online Brokerage)

Moomoo CanadaToronto, ON, Canada
Full-time
Moomoo is one of the world's fastest-growing investing platforms, trusted by more than 28 million users globally and now rapidly expanding in Canada. As a Nasdaq-listed fintech (Ticker : FUTU), moomo...Show moreLast updated: 7 days ago
  • Promoted
Digital Marketing Manager / Online Opportunity

Digital Marketing Manager / Online Opportunity

mindmoneyresetToronto, ON, Canada
Full-time
Join Our Rapidly Growing Global Team!.Are you ready to be part of a dynamic company experiencing rapid growth? We're seeking motivated individuals who crave change and desire autonomy, flexibil...Show moreLast updated: 1 day ago
Gifts Administrator, Online Giving

Gifts Administrator, Online Giving

UHN FoundationToronto, ON, CA
Full-time
Gifts Administrator, Online Giving.Join to apply for the Gifts Administrator, Online Giving role at UHN Foundation.Part of University Health Network (UHN), Canada’s #1 hospital, UHN Foundation rais...Show moreLast updated: 8 days ago
Research Engineer, Online Mapping

Research Engineer, Online Mapping

Waabi Innovation Inc.Toronto, ON, CA
Full-time
Waabi, founded by AI pioneer and visionary Raquel Urtasun, is an AI company building the next generation of self-driving technology. With a world class team and an innovative approach that unleashes...Show moreLast updated: 24 days ago
Online Data Analyst - Punjabi

Online Data Analyst - Punjabi

TELUS Digital AI Data SolutionsToronto, ON, CA
Part-time
TELUS Digital AI Data Solutions.Be among the first 25 applicants.Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This free...Show moreLast updated: 18 days ago
  • Promoted
Online Project Supervisor, Leger Opinion

Online Project Supervisor, Leger Opinion

LégerToronto, ON, Canada
Full-time
We are one of North America’s fastest-growing market research companies, known for our forward-thinking experts and innovative approaches powered by artificial intelligence (AI) technologies....Show moreLast updated: 21 days ago
  • Promoted
Online E-Learning | Marketing Lead

Online E-Learning | Marketing Lead

GearUp2SuccessToronto, Canada
Full-time +1
Marketing Professionals - Join the 2025 Boom! Are you finding it harder to work for a boss? Have you always wanted a better work / life balance? Then build your own business.Our Online E-Learning and...Show moreLast updated: 30+ days ago
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Director, Online Communities

Director, Online Communities

Ipsos in USToronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Job Description

As a Director on the Ipsos Online Communities and Custom Panels team, you will be joining a dynamic and growing team of research and community / Panel experts dedicated to bringing the consumer voice to life for some of the world’s most innovative brands.

In this role you will be responsible for retaining and accelerating the growth of the Online Community business. This position will allow you to collaborate with clients to present and leverage new tools, methods, and cutting‑edge solutions to impact your client’s business and society at large. You will work across both qualitative and quantitative avenues to interpret client objectives and guide your team in the creation of Online Communities driven by strategic engagement and research design.

What You Can Expect To Be Doing

  • Lead Online Community studies across the Canada market in terms of clients, research, revenue maintenance / growth and analytical rigor.
  • Manage client needs related specifically to Online Communities and research offerings of the Online Communities service line.
  • Independently price and write full proposals of all types, with a goal of growing Ipsos business and presence with assigned clients.
  • Perform data analysis and verification, test hypotheses, draw conclusions; prepare reports and presentations — make recommendations from the data results based on the client’s requests and business issues.
  • Have vision to a spectrum of client needs and help connect the dots between projects. May include linking projects to each other, pulling in other service lines, proactively sharing Ipsos capabilities of interest, and more. May include new business outreach and structured business development plans.
  • Manage, mentor and train junior team members on best practices and career growth on an ongoing basis.
  • Create an “internal brand” within Ipsos and give thought to the unique area (whether client‑facing or internal‑facing) and activities that will help guide what the team wants to be known for as an expert within and outside of Ipsos.

Client Management Responsibilities

  • Act as primary project lead to your clients. Handle complex conversations / communications around project design, analysis, and unexpected challenges.
  • Work to ensure business retention and uncover incremental revenue generation opportunities. Provide coaching and guidance to more junior team members on their own client interactions.
  • Project Responsibilities

  • Analyze both qualitative and quantitative data from online community interactions using cross‑tabulation, thematic and content analysis, and analytical techniques. Manage datasets from community platform, drive high engagement of community members, user‑generated content, and integrated research databases. Lead comprehensive report writing that synthesizes community insights, behavioral patterns, and member feedback. Provide strategic client guidance on community development and optimization, and present findings that combine quantitative results with qualitative insights.
  • Strategic Thinking Expectations

  • Act as a strategic leader for project team and, in some cases, for client account team overall. Think through implications of actions, identify opportunities and risks, and act accordingly, balancing what the client needs with the optimal outcome for Ipsos.
  • Requirements

  • Strong Word, Excel, PowerPoint skills.
  • Experience with using hierarchical or multi‑level databases.
  • Superior organizational skills, including ability to manage and delegate work effectively, attention to detail, and demonstrated commitment to accuracy and completeness of information.
  • Balance of attention to detail with a view of the bigger picture and overall objectives of each task.
  • Ability to oversee / run multiple projects.
  • Ability to think creatively about how to align the appropriate project resources, whether inside or outside of the immediate project team.
  • Strong aptitude for research consulting with highly developed analytic skills.
  • Ability to think strategically in terms of clients’ business, and opportunities for Ipsos to grow its business.
  • Highly motivated, self‑directed, and possess a driven personality capable of working within tight deadlines.
  • Strong relationships with clients.
  • Excellent written and verbal communication skills, along with well‑developed interpersonal and presentation skills.
  • Minimum of 7 years of research experience.
  • Large multi‑country projects experience is advantageous.
  • If you don’t meet 100 % of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

    What’s In It For You

    At Ipsos you’ll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

    Commitment to Diversity

    Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For over 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

    We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

    Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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