Onboarding specialist Jobs in Vancouver, BC

Bucketlist Rewards is looking for an experienced Customer Onboarding / Implementation Manager to join our growing Customer Success team. In this role, you will own the end-to-end onboarding for SMB, mid-market and enterprise clients, guiding them from kickoff to launch and ensuring a smooth, engaging, and value-driven implementation process.

This is an exciting opportunity to join a fast-growing B2B SaaS company where onboarding is both strategic and foundational to customer success. If you thrive in a startup-style environment, enjoy managing multiple client projects at once, and love creating "wow" moments that set customers up for long-term success, you’ll be a great fit. This role has high visibility across the business and strong potential for career growth.

About Us :

Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce an effective rewards and recognition program to its workforce. Our goal is to provide companies with an easy to use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified!

Key Responsibilities :

Customer Onboarding & Implementation

• Lead end-to-end onboarding for new SMB, mid-market and enterprise clients, from post-sale handoff through launch and early adoption.
• Manage 10–15 concurrent implementation / onboarding projects, each with unique timelines, goals, and stakeholders.
• Run project kickoffs, training sessions, and milestone check-ins tailored to each customer’s needs.
• Translate customer goals into a clear implementation / onboarding plan that aligns with Bucketlist best practices.
• Ensure customers understand platform features, configuration options, and recommended program design.

Customer Engagement & Adoption

Project Management & Cross-Functional Collaboration

Success Measurement & Internal Enablement

Required Skills for Success :

Experience & Technical Skills

Soft Skills & Work Style

Nice to have :

The Perks :

Anticipated Base Salary Range :

$60,000 to $70,000 CAD, plus performance-based bonuses. The final offer will consider factors such as your expertise, role alignment, and internal equity. Bucketlist Rewards aims to hire new team members between the minimum and midpoint of the full salary range for this position. We reserve the midpoint and maximum ranges for internal employees who have demonstrated sustained high performance, increased responsibility, and strong impact over time. Your final offer amount will depend on your individual experience, skillset, and how closely you align with the requirements of the role. As you grow within the position, you will have clear opportunities to progress through the range based on performance.

At Bucketlist Rewards, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that varied perspectives drive innovation and creativity, and we welcome applicants from all backgrounds and experiences. We encourage individuals from underrepresented groups to apply, as we strive to build a team that reflects the diverse communities we serve. We are dedicated to creating an environment where everyone feels valued, respected, and empowered to contribute their best work.

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