Ombudsman Jobs in Toronto, ON

Requisition ID: 262573

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Compliance Testing, Corporate Functions contributes to the overall success of the Global Compliance Testing program, with a focus on Corporate Functions (‘CF’) internationally (IB Countries) and in Canada. The Senior Manager ensures that specific individual goals, plans, and initiatives are executed/delivered in support of the team’s strategies and objectives; and that all activities are conducted in compliance with governing regulations, internal policies and procedures and ethical standards.

Is This Role Right for You? In this role, you will:

• Lead and oversee the scope and the execution for compliance testing in Corporate Functions (CF) for IB jurisdictions and Canada where the Bank operates to assess oversight and controls for compliance with legal, regulatory and internal Bank policy requirements.
• Work closely with the Director - Testing, along with other Compliance partners to develop, support and execute the testing program.
• Participate in the development of Annual Test plan in coordination with local compliance counterparts, first line (1B) and internal audit, including tracking and reporting of testing completion against annual test plan.
• Sustain strategic relationships and develop alliances with key contacts in the IB Business Line, CF Compliance and CF partners to ensure alignment of testing across the 3 lines of defense.
• Understand the applicable regulatory requirements to ensure testing is adequately designed to identify potential control gaps and non-compliance with regulatory requirements, best practices and internal policies and procedures.
• Work with the Directors of Compliance, Senior Employees/Executive of the various IB & CF to develop, support and execute the IB/CF Compliance testing program both locally and on a cross-border basis and in other areas as required.
• Pro-actively identify potential violations /risk of non-compliance with regulatory requirements, internal policies, and procedures, in a timely manner and make recommendations to mitigate compliance risk, generally during execution of testing engagements.
• Report to Senior Management on the status and results of testing; escalate potential issues and exception items noted during the review process to senior and executive management.
• Maintain relationships and works closely with Business Line & CF management to understand compliance risk in the business and build/adjust our testing approach/issue recommendations accordingly.
• Identify, define, and build a risk effective and cost-efficient testing program by providing feedback on enhancements to the testing methodology (which includes risk prioritized assessments, testing cycles, reporting results and more), looking for opportunities to automate testing procedures, etc.
• Validate actions taken by management to remediate, and to assess the sustainability of these actions to close, reported testing issues.
• Identify and analyze trends and/or gaps across IB CF departments.
• Liaise with IB/CF departments to implement changes to processes or procedures, as required based on testing results.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Lead and drive a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Build a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

• BA or international equivalent with professional designation/degree such as CPA, CFA, MBA, CISA.
• Minimum of 7+ years of compliance, audit or regulatory exam support experience with at least 3+ years of which should involve testing or audit.
• Excellent knowledge of Corporate Functions (GRM, Finance/Tax, HR/Marketing/Real Estate, Information Technology & Solutions, Corporate Secretary, Legal, Corporate Security, Communications, Government Affairs, Ombudsman) and related regulatory compliance requirements.
• Experience providing insights to and interacting with the assessable units at multiple levels.
• Understand testing standards, tools and methodologies required for creating valuable compliance programs.
• Strong attention to detail.
• Strong written and verbal communication skills; ability to communicate well across all levels of an organization.
• Excellent analytical skills with the ability to review, interpret and synthesize data to drive investigations on potential exceptions.
• Demonstrated leadership and people management skills and strong coaching skills.
• Strong relationship management skills.
• Highly organized with a solid ability to manage multiple compliance reviews and projects, both with a high degree of complexity, at the same time and meet timely deadlines.
• Clear and confident communicator – verbal & written; given interactions with Senior Executives.
• Strategic Thinker and good negotiation skills.
• Demonstrated ability to remain calm and focused when faced with competing issues of importance.
• Change manager – able to demonstrate agility, resilience, and resourcefulness in executing plans even in changing environments within available resources and timeframes.
• Ability to demonstrate multi-tasking and flexibility in working with a diverse group of stakeholders/business units.
• Fluency in Spanish is preferred

What’s In It for You?

• Champion a high-performance environment and contribute to an inclusive work environment.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and comprehensive benefits plan.
• An organization committed to making a difference in our communities - for you and our customers.
• You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

*We are currently hiring for two positions in this role*