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Reporting to the Regional Sales Manager, the Franchise Business Consultant is responsible for all activities and sales results in the district. Assigned stores may include a combination of corporate and franchised stores. Key areas of focus will be successful team growth while meeting financial and operational objectives.
What will you do?
Works with Franchisees to develop and implement individual business strategies for all stores in their area; Transfers “best practices” from one franchisee to another within their region
Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible
Communicates and promotes new product launches / new vendor promotions / new marketing initiatives.
Trains / assists in the merchandising of store stock
Identifies and documents “best practices” for general distribution and communication within the chain
Acts as principle contact between the franchisee and various Head Office departments to communicate changes, resolve difficulties, gather information, lobby on behalf of franchisees.
Monitors local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development
Assists in the opening / closing / relocation / makeovers of stores as required
Working with new and existing franchisees to ensure all franchisees and their staff are adequately trained in procedures and product knowledge
Through a combination of formal Store Audits and informal audits of pricing / marketing, etc., will regularly review performance against standards documented in the Franchise Agreement; Submits appropriate documentation to corporate office, documents unacceptable performance issues as per corporate procedures, elevates repeat / serious issues to senior operations management’s attention
Communications- reviews memoranda, faxes, emails and distributes information to the region as required
Completes and submits reports on operations – RSF’s (Retail support forms), strategic store plans, store audits, DAP’s, etc.
Prepares memorandum / letters / reports
Works on special projects as required
What will you need to succeed?
Education and Experience
College level graduate (preferably from a Business, Retail or Marketing program) and / or extensive retail experience
Minimum of 2 to 3 years retail chain experience at a District, or multi-store management level leading 10+ stores in a large retail chain; ideally gained in a progressive operations roles