Ocean engineer Jobs in Montreal, QC

The Opportunity

Are you passionate about providing top-notch service and keeping everything on track? As an Ocean Freight Coordinator, you’ll be a key member of the operation, ensuring smooth and efficient logistics for Montreal Ocean Freight and Logistics accounts. You’ll be a go-to person for both this industry-leader’s clients and their internal teams, delivering exceptional support and keeping everyone informed and satisfied.

In this very important role, you will be empowered and entrusted to:

• Offer outstanding client service that makes this leader organization’s clients feel valued and understood.
• Monitor and report on the performance of their customers and vendors, ensuring everything runs like a well-oiled machine.
• Be a primary point of contact, answering questions, solving problems, and facilitating seamless communication between their clients and their team.

If you thrive in a dynamic environment and love the idea of being at the center of logistics excellence, we want to hear from you!

Position Description

• Coordinate transportation and movement of goods based on customer demands, including ocean, cross-border, domestic, FTL, LTL, and assist other departments when needed.
• Maintain communication via email, phone, internal TMS systems, and verbal interactions between external and internal customers.
• Ensure shipment accuracy and minimize delays.
• Provide and track service quotations for customers.
• Advise clients on transportation and payment methods, issue freight bills and invoices to brokers or customers, and ensure proper record retention and documentation.
• Track and trace vendor orders, reporting any anomalies.
• Arrange “white glove” services for customers, including unpacking, packing, and transporting sensitive equipment.
• Coordinate pickup and delivery orders with trucking companies, airlines, and/or bonded facilities.
• Maintain prompt and accurate communication with customers, external branches, and subcontractors.
• Perform light warehouse duties, such as moving pallets with a pallet jack and small boxes when required.
• Perform various other duties as needed.

Experience

Experience in 3PL, load brokering operations, or dispatch operations is an asset.

Qualifications

• General knowledge of the freight forwarding NVOCC environment.
• Ability to understand and meet customer needs and requirements, providing quality service.
• Strong verbal and written communication skills.
• Excellent time management and task prioritization skills.
• Ability to remain calm in stressful situations, work under pressure, and meet deadlines.
• Critical thinking and problem-solving skills.
• Basic knowledge of Microsoft Office products, including Excel and Word.

Education

• High School Diploma
• Transportation of Dangerous Goods certificate is an asset