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Administrator, Employee Experience
CMH Heli-SkiingLethbridge, AB, CanadaCustomer Experience Representative
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ClubshopLethbridge, Alberta- Promoted
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CMH Heli-SkiingLethbridge, AB, Canada- Full-time
Year Round
Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!
Things that are important to us :
- Safety as a cornerstone.
- Share our passion - every day.
- Always act with integrity .
- We work as a team .
- Aim for best .
- Balance our social, fiscal, and environmental responsibilities.
Things that are important to you :
CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Visit www.cmhheli.com / jobs to learn more.
Position Title : Administrator, Employee Experience
Company Name : CMH Heli-Skiing & Summer Adventures
Reports To : Vice President, Employee Experience
Location of Work : Banff, Alberta
Job Status : Full-time, Year-Round
FLSA Status : Non-Exempt
Number of Positions : 1
Direct Reports : 0
Date of Last Review : January 2025
Desired Start Date : Mid - February 2025
Posting Close Date : January 31, 2025
Position Overview
As our new Administrator, Employee Experience you're a career HR Administrator. You know what it's like to be an indispensable member of a busy Employee Experience team committed to being an integral part of the business.
We're in a transitional time at CMH and on the EE Team. Since you're great at what you do, you'll have a rare opportunity to help us build the EE team and define the path for EE for CMH's next 60 years.
This role is not an entry level HR position as a route to other HR roles over the next couple of years. We see huge value in having continuity in our highly capable professional HR administrative support. There will always be more to learn, more to contribute and more for us to learn from you. And more fun.
We're a seasonal business, summer and winter, and very (very), team member-centric. Our team is the ones who deliver our world class employee experience.
Your accountabilities will land in a few key buckets :
Provide administrative support across the team from Talent Acquisition to Payroll :
You'll support our Talent Acquisition Lead and Payroll and Benefits Lead on things like offer letters, data input, ROEs, T4 processing, employment verifications, job postings ... the regular, high volume day to day administration you've already handled as an experienced administrator, with peak volumes as we ramp up hiring for ski season and summer hiking season. You'll be an important support as needed by our incredible Occupational Health and Safety Specialist, and help us build and deliver reporting across EE that provides the business with important data for key business decisions.
Finally, you will be a key contact to help bring on new team members and ensure they feel welcome and have a smooth arrival onto the CMH team. You'll help team members with our unique benefits offerings including the iconic IKON pass, our own CMH ski pass program as well as unique industry partnerships.
Improve processes and help us leverage technology as we continue along our journey post implementing Workday as our HRIS - including as our payroll system. No idea is off limits as we work to leverage Workday and other technologies to streamline administration, manage workflows and information and make sure we are scalable for the future.
Initially you'll provide the Head of Payroll and Benefits Admin with direct support every payroll cycle as we work through process improvements.
You'll be a great fit and be most successful if you....
Your Impact : Essential Duties and Responsibilities
As an Employee of CMH you will participate in training and provide support during emergency response situations and assist guests and employees in the field program during area visits as needed.
Ideal Background & Minimum Qualifications
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.
Working Conditions
Other Duties as Assigned
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.
Compensation
A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
Benefits and Perks :