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Customer Experience Associate

Location : Fernie, British Columbia, Canada

Salary : $22.00 - $27.21 CAD

Employment Type : Full‑time

Seniority Level : Entry level

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Requirements

Company Overview

TD is a global leader in the financial services sector, representing the fifth largest bank in North America by number of branches. Each day, we provide legendary customer experiences to more than 27 million households and businesses in Canada, the United States, and around the world. Over 95,000 colleagues at TD share their skills, talent, and creativity to serve the bank, its clients, and the economy. We are guided by our vision to be a better bank and our goal to enrich the lives of our clients, communities, and colleagues.

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