The Inside Sales Specialist (ISS) plays a key role in establishing positive first impressions and customer service excellence in laying the groundwork for efficient and accurate order processing and completion.

The primary responsibility of the ISS is to support and partner with the Engineered Wood Product Sales Specialist to develop new customer channels and upsell engineered wood products with existing customers.  We service and sell to companies that range in size from small independent lumber yards to regional building material dealers, and national home improvement chains.

Inside Sales Responsibilities

• Work with EWP Sales Specialist to deliver and maintain programs and services.
• Support customer relationships with an established dealer network by using outstanding service skills and proactive sales techniques.
• Assist with inbound customer inquiries regarding product information and delivery information, as required.
• Respond accurately and efficiently to orders received by phone, fax or e-mail by way of the company’s computerized order system.
• Prompt and accurate entry of credits and returns.
• Work as a liaison between the customer and all internal departments.

Business Development Responsibilities

Requirements

Sales

Technical

Other

EDUCATION

LINGUISTIC REQUIREMENTS

Benefits

COMPENSATION AND BENEFITS

OTHER WORK-RELATED BENEFITS

Employment Status :  Permanent full-time

Work Location : 651 Boulevard Industriel, Blainville, QC J7C 3V3

DISCLAIMER :

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.