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About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 400+ collision repair Centres across three countries.

Summary

The Collision Repair Field Specialist is a point of contact for technical & KPI analysis for CSN Field Operations Team within Quebec & Eastern Canada.  The position reports directly to the National Field Technical Manager (NFTM) and will work with other Field Operations Managers (FOM) and other Field Technical Analysts (FTAs).  The FTA will assist the NFTM with other departments within CSN to help licensees improve their business operations by identifying shop or repair behavior that can be improved by leveraging the CSN System.

Primary Objectives

• Be a point of contact for technical analysis and collision repair related information
• Using in depth knowledge of the automotive industry and trends to assist CSN licensees to ensure industry needs are met.

Case Management :

Target Auditing :

Shop Operations (CSN System) :

Reporting :

A Day in the Life of a Field Technical Analyst (FTA)

At CSN Collision, FTAs ensure vehicles are repaired accurately, efficiently, and to top industry standards. They act as a bridge between repair shops, insurers, and CSN leadership. Their role blends technical knowledge, problem-solving, and communication to help CSN licensees succeed.

Morning : Estimate Reviews and Case Work

FTAs begin their day reviewing emails, ongoing projects, and prepping for meetings. They audit repair estimates for accuracy, compliance with OEM and insurer standards, and provide coaching based on findings. FTAs also review repair disputes or customer concerns, offering neutral, evidence-based recommendations to resolve issues.

Midday : Shop Support and Coaching

Midday is focused on shop support—reviewing audits, improving estimating accuracy, and hosting training sessions. FTAs help shops improve touch time, cycle time, and workflow efficiency. They also analyze performance metrics and build action plans with shop leaders to improve key results.

Afternoon : Collaboration and Projects

Afternoons involve working with Field Operations Managers on support strategies and program rollouts. FTAs help shops implement tools, meet OEM standards, and adapt to insurer requirements. They also handle urgent issues, contribute to network projects, and stay current on repair technologies.

End of Day : Documentation and Planning

FTAs close their day by updating case notes, audit logs, and tracking project progress. They review their schedules and prepare for upcoming shop visits or training. This ensures continuity, accountability, and proactive support across the network.

A Role Built on Impact

The FTA role is dynamic, hands-on, and central to CSN’s mission of quality repairs. FTAs combine technical expertise with coaching and collaboration. Every day, they help shops improve performance, build trust, and deliver exceptional results.

Requirements

Education and Qualifications

Work Environment and Requirements

Travel Requirements

Benefits

What We Offer

Career Path

As CSN continues to grow, other career opportunities may become available.

Disclaimer : This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the CSN.