Your Mission

Serves as a business consultant to assigned franchise owners (franchisees), or candidates applying to become franchisees, to assist in the achievement of operational excellence. Maintains an ongoing liaison between the company and franchisees or candidates requesting consideration to become a franchisee with area of responsibility. Provide tools, counsel, and advises either directly or through functional experts, to franchisees in all aspects of their business and store operations, including food and labor cost control; expense control; overall financial analysis; safety and sanitation; product quality control; training; customer relations; marketing; development; and supply chain. Successful execution of the job’s responsibilities will be reflected in improving sales trends, increasing franchisee and corporate profitability, acceptable and improving operational execution, franchisee participation in corporate programs and similar demonstrations of overall business improvement and customer service.

How You’ll Make an Impact :

• Serves as liaison between corporate departments and franchise owner and candidates requesting consideration to become franchisees for assigned markets.
• Establishes and maintains effective working relationships with corporate departments such as company operations, marketing, real estate, finance / accounting and human resources, to ensure integration of business functions.
• Provides support to franchisees and candidates requesting consideration to become franchisees in site development, training, operations, marketing, financial services, and overall understanding of the company.
• Oversees and reports on any changes to the market conditions of assigned region, such as, site selection, competition, activities of store LSM and nearby competitors, and external changes (traffic, urban area, etc.). Makes recommendations to improve upon any change in the market condition.
• Assists franchisees and candidates requesting consideration to become franchisees, in reviewing business plans.
• Analyzes and interprets financial data to identify areas of improvement or development and to assess the effectiveness of operations development.
• Provides effective training and communications to franchisees and their staff, on an ongoing basis, to help support customer satisfaction and communicates with candidates requesting consideration to become a franchisee on a regular basis.
• Guides and enables franchisees on consistently meeting or exceeding all company quality standards by conducting onsite business reviews and operational evaluations. Make recommendations to improve franchise overall success. Provides the appropriate tools as necessary to the franchisees to promptly resolve out-of-specification issues. Continuously guides the franchisee through providing follow-up visit reports documenting highlights of operations, areas of opportunity for improvement and recommendations as necessary.
• Assists franchisees in the implementation and review of all company related training programs.
• Maintains appropriate documentation for all assigned franchisees and candidates requesting consideration to become franchisees.
• Oversee and assists franchisees in coordinating the activities of re-opening, new store grand openings, remodeling, relocating, closing, or operating of a store and informs inquirers of the company procedures.
• Maintains regular communication with Director to appraise of all pertinent issues.
• Travel to and within area of support to fully understand market dynamics, isolate new development opportunities, and assist current franchises with their specific needs.
• Provides leadership and direction to colleagues. Encourages a high level of team spirit and sets a positive example for colleagues and recruits.
• Assists with training, post-opening training and ongoing training programs as needed.
• Aids in developing materials and making presentation at special meetings as requested.
• Assists as needed the sourcing / purchasing, quality assurance, and distribution teams in monitoring product availability, quality, consistency, and distribution efficiencies.
• Performs other franchise support or recruiting activities as required.

Who You Are :

Where You’ll Work :