Mental health case manager Jobs in Oshawa, ON

Job Summary :

This role is responsible for the management of specific cases as assigned for the coordination and support through the patient’s journey. The Nurse Case Manager (NCM) is responsible for the overall management of patient cases and acts as a primary point of contact to assigned health care providers (HCP). Additionally, the Nurse Case Manager is responsible for driving positive customer and patient experience in a fast-paced work environment.

This role's patient case load will reside in Ontario. Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday) is required for this position.

Specific Responsibilities :

• Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and / or provincial insurance) in a concise, organized, and professional manner
• Facilitate any required communication with physicians, Patient Support Programs or other HCP involved in the patients’ circle of care
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey
• Provide educational guidance to patients and physicians on product’s administration.
• Act as a central resource liaison for program stakeholders, which include patients, HCPs, clinics and pharmacies
• Ensure patient records are accurate and maintained to meet program reporting requirements.
• Identify and report adverse events
• Provide answers to general inquiry calls submitted via telephone(inbound / outbound) or web -based platforms on program services, disease state or product related questions, based on program guidelines.
• Understand the wide reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely manner
• Build relationships with key customers within area of responsibility to ensure that business requirements / portfolio management is clearly established
• Conduct field visits to support HCPs with paperwork based on program requirements
• Able to work a variety of shifts including days, evenings, weekends and holidays as required
• Other duties as assigned

Key Requirements : (Knowledge / Skills / Abilities / Experiences)

What you gain in the role (Knowledge / Skills / Abilities / Experiences)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

49,800 - $83,000