Medical office assistant Jobs in Black Diamond, AB

Your Opportunity :

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) at the Oilfields General Hospital, this Administrative Support III, FTE position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and / or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information.

In accordance with the Provincial Registration Standards and Practices (PRSP), this front facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public. Other responsibilities include but are not limited to :

Interacts with all internal and external stakeholders

Collects hospital fees for uninsured, out-of-country services, LTC accommodation fee’s / Trust Accounts and patient chargeables.

Point of Sale (POS) collection and cash handing

Answer telephones / switchboard, and assists with wayfinding Train and mentor new clerks and students as required

Ability to manage multiple tasks with frequent interruptions in a fast paced / high stress environment

Maintain the integrity of patient records (prep, scan, verify & validate & auditing & remediation in Health Records

Other duties as assigned in Records Management and Registration Departments

Description :

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications :

Completion of Grade 12 or equivalent.

Additional Required Qualifications :

Grade 12 Diploma or high school equivalent Medical Office Assistant, Unit Clerk and / or Post-secondary education applicable to the position

Computer experience including : Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams)

Must be able to stand / sit for prolonged periods of time, be able to lift up to 25LBS

Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED)

One year Admitting / Registration experience in an Acute Care Facility within the last two years

Ability to work with minimal supervision

Ability to understand and communicate effectively in both writing and verbally in English

Preferred Qualifications :

Customer service experience

Experience in Health Records

Knowledge of the Release of Information Process