Loan servicing specialist Jobs in Etobicoke, ON

Requisition ID: 267401

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

We are seeking a high-performing Manager, Asset Servicing (Income & Entitlements) to lead a team responsible for the accurate and timely processing of dividends, coupons, claims, and other income and entitlement events across global markets.

This role sits at the center of post-trade operations, partnering closely with Front Office, Technology, and global business partners to deliver exceptional client service, strong risk controls, and operational excellence. You will lead a team supporting multiple asset classes and regions while driving operational improvements and process efficiencies across the Income & Entitlements function.

Is this role right for you? In this role, you will:

• Lead a team responsible for the accurate and timely processing of dividends, coupons, claims, and other income and entitlement events across global markets.
• Ensure a high level of client service by maintaining strong processing accuracy, meeting service level commitments, and responding promptly to internal and external inquiries.
• Act as a subject matter expert on income and entitlement events, providing guidance and consultation to business partners and stakeholders.
• Partner closely with Front, Middle, and Back Office teams to resolve issues, improve communication, and enhance operational effectiveness.
• Lead, coach, and develop a high-performing team in a fast-paced, deadline-driven environment.
• Drive continuous improvement initiatives by identifying opportunities to enhance processes, reduce risk, and improve operational efficiency.
• Lead projects and change initiatives, including business requirements gathering, solution design, testing, implementation, and stakeholder management.
• Ensure effective risk management and adherence to operational, regulatory, AML/ATF, and conduct risk requirements.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Post-secondary education in Finance, Business, Economics, Accounting, or a related discipline.
• Prior experience in Asset Servicing, Capital Markets Operations, Securities Operations, or a related financial services environment.
• Strong knowledge of income processing, including dividends, coupons, claims, and entitlement events across global markets.
• Experience managing income and entitlement processing for equities, fixed income, and stock borrow/loan activity.
• Strong understanding of market claims, fail trades, and entitlement compensation processes.
• Proven experience leading operational projects, process improvement initiatives, and change implementations within a capital markets environment.
• Advanced Excel skills and experience using SQL, VBA, Access, or similar data analysis and reporting tools.
• Experience working with operational risk, controls, regulatory requirements, and audit processes within a financial institution.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.