Job Description

Job Description

POSITION : COLLECTIONS AGENT - AFTERNOON SHIFT

Financial Debt Recovery Ltd. is currently seeking Senior and Intermediate Level Collection Agents. The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Type : Full Time, Permanent, On site

Job Location : 40 West Wilmot Street, Unit 10, Richmond Hill, Ontario

Hours : 40 hours

Salary : Competitive salary and health benefits plus commission and bonuses.

Required Hours :

Monday, Wednesday & Thursday : 12 : 30PM – 9 : 00PM

Tuesday : 12 : 30PM – 11 : 00PM

Friday : 12 : 30PM – 8 : 00PM

Job Duties :

• Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Maintain compliance by use of proper policy, procedures, and script.
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment
• Ensure collection goals are obtained

Required Experience :

3-5 years high volume corporate third-party debt collections experience

Knowledge of billing and collections procedures

Accounts Receivable knowledge / experience

Strong negotiation and customer service skills

Excellent verbal and written communication skills

Strong attention to detail, organized, efficient and able to multi-task

Excellent customer service skills

Goal-oriented

Proficient computer skills

Experience using CUBS or DRS systems an asset

Bilingualism is an asset

Benefits :

Competitive salary, paid training, and a bonus and commission structure

Incentives and monthly contests : prizes, trips, rewards, employee appreciation and bonuses

Staff BBQ and Company Events

Free on-site parking

Group Benefits (health, life, dental insurance plan)

Paid time off.

Ongoing training and career advancement opportunities

Seize the opportunity to advance your career in financial services!

Come join our team!

NOTE : Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and / or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection / assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]

Job Types : Full-time, Permanent

Additional pay :

Bonus pay

Commission pay

Benefits :

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Schedule :

Evening shift

Application question(s) :

Are you able to work all of the required hours listed in the job posting?

How soon can you start?

What is your salary expectation?

Which ethnic group do you identify with?

Experience :

third party debt collections : 3 years (preferred)

Accounts receivable : 3 years (preferred)

Language :

English fluently (required)

Work Location : In person

Company Description

Le groupe de sociétés FDR

Financial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients. Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.

Agility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation. Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.

FDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail. En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et / ou d'évaluation ou pendant l'emploi aux candidats handicapés. Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection / évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer. Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.

The FDR Group of Companies

Financial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Agility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.

FDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, we will provide accommodations throughout the recruitment, selection and / or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection / assessment or employment thereafter, please contact the HR department and advise. Subsequently, we shall make every reasonable effort to provide appropriate assistance.

Company Description

Le groupe de sociétés FDR\r\n\r\nFinancial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients. Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.\r\n\r\nAgility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation. Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.\r\n\r\nFDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail. En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et / ou d'évaluation ou pendant l'emploi aux candidats handicapés. Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection / évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer. Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.\r\n​\r\n \r\n\r\nThe FDR Group of Companies\r\n\r\nFinancial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.\r\n\r\nAgility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.\r\n\r\nFDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, we will provide accommodations throughout the recruitment, selection and / or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection / assessment or employment thereafter, please contact the HR department and advise. Subsequently, we shall make every reasonable effort to provide appropriate assistance.