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The Business Analyst supports company performance by analyzing data, improving processes, and driving strategic decisions. Acting as a bridge between departments, this role transforms data into actionable insights to enhance efficiency, profitability, and customer experience.
Key Responsibilities :
Analyze data from sales, operations, marketing, finance, and HR to support decision-making.
Develop dashboards and performance reports (KPIs).
Identify process inefficiencies and recommend cost-saving improvements.
Manage and optimize business systems (CRM, ERP, BI tools).
Support strategic planning, forecasting, and budgeting activities.
Collaborate cross-functionally to align business goals and implement change initiatives.
Provide user training, documentation, and reporting support.
Skills and qualifications :
Bachelor’s degree in Business, Analytics, or Information Systems (5+ years experience)
Strong analytical, organizational, and communication skills
Proficient in CRM / ERP (e.g., NetSuite), BI tools (Power BI, Tableau), and Excel
Bilingual (French / English)
Knowledge of finance, operations, and data governance; maintains confidentiality
Core Competencies :
Analytical Thinking | Problem Solving | Collaboration | Adaptability
Business Acumen | Data Interpretation | Process Optimization | Integrity