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It support specialist Jobs in Sherwood Park, AB

Last updated: 1 day ago
Customer Support Specialist

Customer Support Specialist

RoktEdmonton, AB, CA
CA$50,000.00–CA$60,000.00 yearly
Full-time
Quick Apply
We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when c...Show moreLast updated: 30+ days ago
IT Deployment Specialist l

IT Deployment Specialist l

VC3Edmonton, Alberta, CA
Full-time
Quick Apply
The Deployment Specialist I will act as the main escalation point from our Service Desk for any new workstation requests for VC3 Clients. As a key member of this team, you will be responsible for pe...Show moreLast updated: 30+ days ago
information technology (IT) support technician

information technology (IT) support technician

2453631 ALBERTA LTDEdmonton, AB, CA
CA$30.00 hourly
Full-time +1
Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in respo...Show moreLast updated: 30+ days ago
  • Promoted
Remote Executive Support Specialist Part-Time

Remote Executive Support Specialist Part-Time

Virtual Assistant Canada LLC.Edmonton, Alberta, Canada
Remote
Remote Executive Support Specialist (PartTime).We are a professional organization dedicated to enhancing success through tailored training consulting and leadership development.Our expertise spans ...Show moreLast updated: 28 days ago
Customer Support Specialist

Customer Support Specialist

AO Globe Life - Lauretta BawoEdmonton, AB, CA
Full-time
Quick Apply
Join our team as a Customer Support Specialist Are you ready to take your career to the next level? At American Income Life AO, we believe in recognizing potential and providing opportunities for i...Show moreLast updated: 23 days ago
Remote Support Specialist

Remote Support Specialist

American Income Life AO - Abimbola BalogunEdmonton, AB, CA
CA$50,000.00 yearly
Remote
Full-time
Quick Apply
Join Our Team as a Remote Support Specialist at AO Globe Life! Are you enthusiastic about customer service and enjoy tackling challenges? AO Globe Life is seeking a Fully Remote Support Specialist ...Show moreLast updated: 30+ days ago
IT Support Analyst

IT Support Analyst

Champion PetfoodsEdmonton, AB, Canadá
CA$65,000.00–CA$70,000.00 yearly
Changing the World, One Kibble at a Time.Champion Petfoods is expanding! We are excited to announce we are looking for an IT Support Analyst to join our rapidly growing company.Champion Petfoods is...Show moreLast updated: 30+ days ago
information technology (IT) support technician

information technology (IT) support technician

Native Counselling Services of AlbertaEdmonton, AB, CA
CA$47,000.00–CA$50,000.00 yearly
Full-time +1
Heures de travail : 35 hours per week.College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Give access to computer networks.Respond to users experiencing...Show moreLast updated: 2 days ago
information technology (IT) specialist

information technology (IT) specialist

F Siddiqui Professional CorporationEdmonton, AB, CA
CA$47.49 hourly
Full-time +1
Experience : 1 year to less than 2 years.Confer with clients to identify requirements.Document technical requirements to ensure that products, processes and solutions meet business requirements.Prep...Show moreLast updated: 30+ days ago
IM / IT Support Analyst (Anticipatory)

IM / IT Support Analyst (Anticipatory)

Treasury Board of Canada SecretariatEdmonton, Alberta
CA$83,961.00–CA$105,080.00 yearly
IM / IT Support Analyst (Anticipatory).RSN-EA-CMSS-624325 Natural Resources Canada - Corporate Management and Services Sector - Chief Information Officer Branch. Calgary (Alberta), Devon (Alberta), Ed...Show moreLast updated: 30+ days ago
  • Promoted
IT Specialist / Database Manager

IT Specialist / Database Manager

destinationone ConsultingEdmonton (North Downtown), AB, ca
Full-time
CleanTech, Education and EdTech, Government (Municipal, State / Provincial, and Federal), Health and MedTech, Healthcare and Wellness, Legal, Not-For-Profit, and Public Accounting.We are committed to...Show moreLast updated: 1 day ago
Procurement Specialist (IT) - Senior

Procurement Specialist (IT) - Senior

Cenergy InternationalEdmonton, AB, CA
CA$84.20–CA$105.25 hourly
Full-time
Quick Apply
Develop procurement and contracting documentation most suitable to ensure business objectives are met through a transparent, fair and efficient open procurement process. Assist with the development ...Show moreLast updated: 30+ days ago
Remote Support Specialist

Remote Support Specialist

Globe Life - Kekoa JacobsEdmonton, AB, CA
CA$50,000.00 yearly
Remote
Full-time
Quick Apply
Join Our Team as a Fully Remote Support Specialist at AO Globe Life! Are you passionate about customer service and love solving problems? AO Globe Life is seeking a Fully Remote Support Specialist ...Show moreLast updated: 30+ days ago
information technology (IT) support analyst

information technology (IT) support analyst

GLOBAL RESOURCE AUTO RECYCLING LTD.Edmonton, AB, CA
CA$36.10 hourly
Full-time +1
Secondary (high) school graduation certificate.Report on the performance of computer systems and networks.Respond to users experiencing difficulties with computer. Consult user guides, technical man...Show moreLast updated: 30+ days ago
  • Promoted
GOAPRDJP00000467 - Procurement Specialist (IT) - Senior

GOAPRDJP00000467 - Procurement Specialist (IT) - Senior

freelance.caEdmonton, Canada
Job Description The role is going to.Procurement Specialist (IT) - Senior.If you have the required experience and are available for new opportunities,. Monday, December 2, 2024 at 4 : 00 PM EST.Below ...Show moreLast updated: 30+ days ago
information technology (IT) specialist

information technology (IT) specialist

Naetech Inc.Edmonton, AB, CA
CA$49.00 hourly
Full-time +1
Experience : 3 years to less than 5 years.Document technical requirements to ensure that products, processes and solutions meet business requirements. Design, develop and implement information system...Show moreLast updated: 30+ days ago
  • Promoted
IT Support Specialist (Level 2)

IT Support Specialist (Level 2)

BIS Safety SoftwareSherwood Park, AB, Canada
CA$50,000.00–CA$65,000.00 yearly
Full-time
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry.We are expanding and are seeking a knowledgeable, dedicated and self-driven support ...Show moreLast updated: 1 day ago
  • Promoted
Project Support and Communication Specialist

Project Support and Communication Specialist

SNDLEdmonton, CA
Permanent
Project Support and Communication Specialist.SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL. SNDL is the largest private-sector liquor and cannabis retailer in...Show moreLast updated: 23 days ago
Customer Support Specialist

Customer Support Specialist

RoktEdmonton, AB, CA
30+ days ago
Salary
CA$50,000.00–CA$60,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.

Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce Network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly. In February 2024, Aftersell was acquired by Rokt.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Customer Support Specialist

Compensation : $50,000 - $60,000 salary, employee equity plan grant & world class benefits.

Hours - 11am-7pm MST Saturday - Wednesday

Location - Edmonton

As a customer support representative at AfterSell by Rokt, you will play a pivotal role in ensuring customer satisfaction. Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter. This involves providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a professional and empathetic manner.

About the role

  • You’ll manage support tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in.
  • You'll guide our customers. You’ll work with our customers to educate them on how to use our app to be most successful.
  • You'll address customer issues. While some tickets are fairly simple and straightforward, there may be more complex and deep rooted issues that require HTML / CSS skills to resolve. You will work to find solutions to these problems and bring it to the technical team if you’re unable to solve the issue.
  • You'll collect customer feedback. We are extremely customer centric and we value every bit of feedback from our customers, whether it’s positive or negative.
  • Join us at AfterSell by Rokt and be part of a dynamic team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape.

Requirements

About you

  • You put customers first. You constantly put yourself in the shoes of our customers, thinking about the implications of what you're doing. This reflects in your work — thoughtfully communicating our product, advocating for customers at product meetings, etc.
  • You have strong communication skills. You have the ability to teach and present concepts in a compelling way.
  • You have good values. You have high integrity, strive for excellence, value respect (of others and yourself), and believe in the power of collaboration.
  • You have an entrepreneurial drive. You are comfortable with rapid change and high pace excites you.
  • You believe in hard work. You understand that the world's best companies are built by talented and hard working people.
  • You know what the priority is. You know how to prioritize tasks effectively to drive progress and achieve goals.
  • You're a first principles thinker. You are driven to solve the core problem, holistically, by working with people and using the resources available to you.
  • You love what you do. You genuinely enjoy every aspect of your role, finding fulfillment in helping merchants succeed and contributing to the company's growth.
  • Benefits

    About Rokt’stars

    As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

    About The Benefits

    We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it :

  • Accelerate your career. We offer roadmaps to leadership and an annual $10,000 training allowance
  • Become a shareholder. Every Rokt’star gets equity in the company
  • Extra leave (bonus annual leave, sabbatical leave etc.)
  • Work with the greatest talent in town
  • See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
  • We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

    If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

    Note : The first stage of the recruitment process for this role is to complete a 15 minute, online aptitude test which will be sent out to your application email. Successful candidates will be contacted to discuss next steps