It support specialist Jobs in Gatineau, QC

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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

IT Support

# of Open Positions:

1

Faculty/Service - Department:

IT Support Services, Faculty of Science

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2026/06/11

Applications must be received BEFORE (YYYY/MM/DD):

2026/06/22

Hours per week:

35

Salary Grade:

UOITP Grade 10

Salary Range:

$82,450.00 - $102,514.00About the Faculty of Science:

Welcome to the Faculty of Science, a great place to learn, to explore, to question, to discover — opening your mind and pushing boundaries. It’s an exciting time to be part of a rewarding career in life sciences, natural sciences and mathematics. You will have access to world-class facilities, including our Science, Technology, Engineering and Mathematics (STEM) Complex, our extensive Biosciences Complex and our cutting-edge Advanced Research Complex, that are the envy of many universities. We have strong links with a multitude of government and private research centres, providing countless opportunities and experiences.

We have become a true centre of excellence, earning recognition across Canada and abroad for our prowess in teaching and in our laboratories, where our researchers are addressing some of the most important and relevant scientific questions of our time. Our past is a testimonial to our passion, so will be our future. Will you be part of it?

Position Purpose
Reporting to the Manager, IT Support Services, the incumbent provides senior level, autonomous advice and technical support to end users in the Faculty of Science in areas related to infrastructure, hardware, software and peripherals. Manages the effective life cycle (purchase, deployment, maintenance and repair) of all IT assets for a designated client group or product in a manner that meets or exceeds established customer service standards. Supports a heterogeneous computing environment of approximately 1,000 endpoints across five academic departments, serving approximately 150 administrative staff, 200 academic staff, and several hundred graduate students. Provides faculty-level responsibility for teaching and research computing environments, including systems connected to scientific instruments and specialized research equipment. Balances institutional IT policies—particularly around security, endpoint management, and least-privilege access—with the operational needs of academic research. Assists the manager in supervising the work performed by one or more junior resources.

In this role, your responsibilities will include:

• Diagnostic and repair services: Provides a senior level of support to identify, analyze and implement corrective actions to resolve the most complex technical issues in a timely manner. Diagnostic and repair services extend to hardware, software, infrastructure, peripherals and other IT equipment.

• Connectivity and accessibility support: Assess various networks’ capacity to support the current and future needs of the faculty/service and provide recommendations in order to maintain acceptable service levels, including consistent connectivity and accessibility.

• Technical installation services: Provide specialized technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors to ensure an efficient response to the user’s technology needs.

• Software installation and upgrade services: Act as a senior technical resource for the assigned software in order to provide guidance for the installation, testing and upgrading of software to ensure it is current, registered and efficiently deployed for the client.

• Consultation services: Provide sound advice to clients on emerging technologies and how these can be incorporated into the existing framework to improve the operations.

• Client support, training and advice: Provide specialized advice and training to IT Technicians and users on the optimal use of computer equipment and software to increase effective and efficient use by clients.

• Purchasing advice: Evaluate IT equipment and software options, translate client requirements and ensure smooth requisitioning, delivery and receipt of assets.

• Documentation: Record and document hardware/software problems, system crashes, actions and solutions on the technical database in the problem management system in order to facilitate the monitoring of trends, recurring issues and service delivery times to have a readily available reference for similar future problems. Design user documentation and guides.

• Trend and needs analysis: Assess the future needs of clients and provide recommendations regarding the requirements for hardware, software and other IT equipment to determine and anticipate future needs.

• Compliance and monitoring: Promote established University and Faculty/Service standards to ensure consistency of security and integrity throughout the organization.

• Supervision of others: Mentor, and supervise the technical activities of more junior resources under the guidance of the Manager

• Project lead: The incumbent is responsible for leading projects that affects a large client base and ensure the deployment in the Faculty.

• Data Security: Responsible for ensuring confidentiality, security and accessibility of institutional data. The incumbent complies with and promotes any controls put in place to protect and secure data and exhibits due diligence in following the established information security and privacy policies as well as related standards.

What you will bring:

• University degree in a related field or an equivalent combination of education and several years
  of pertinent experience

• Minimum 5 years of experience in an IT technical advisory and service role Knowledge of operating systems to understand, install, diagnose and repair complex issues

• Experience supporting Microsoft-based enterprise environments, including Active Directory, Entra ID, Group Policy, Microsoft 365, and centralized endpoint management tools such as SCCM and Intune

• Experience supporting macOS and Linux systems in mixed-platform academic or research environments

• Demonstrated experience working with highly customized research or laboratory computing environments, including systems interfacing with scientific instruments or specialized hardware

• Experience developing and maintaining scripts and automation to support system deployment, lab management, and operational efficiency

• Strong understanding of endpoint security concepts, including MFA, endpoint protection platforms, and least-privilege access models, and the ability to apply these in complex academic environments

• Knowledge of networking protocols and technologies in order to configure and troubleshoot connectivity issues.

• Knowledge of Office automation software to support and guide users in their work

• Knowledge of University hardware, software, peripherals and security guidelines and standards

• Knowledge of established IT policies and procedures of the University in areas such as procurement, asset management and maintenance

• Experience in supporting diverse user groups of mid to large sizes

• Experience in resolving a wide variety of complex software, hardware and peripheral issues

• Experience in the implementation of system upgrades and a demonstrated ability to manage large projects

• Experience in a customer service environment

• Experience in providing supervision, guidance, leadership and feedback

• Demonstrated ability to work collaboratively with academic staff and researchers to implement compliant technical solutions while maintaining research continuity

• Ability to analyze and mitigate risks associated with legacy systems and constrained research environments through creative and pragmatic technical solutions

• Ability to exercise independent judgment in balancing institutional IT standards with the operational requirements of research and teaching environments, including determining appropriate technical compromises, risk mitigations, and escalation paths

• Analytical skills to diagnose and repair complex software, hardware and peripherals issues

• Ability to proactively keep abreast of new/emerging technologies

• Ability to prioritize own work and meet strict deadlines

• Bilingualism - French and English (spoken and written)

#LI-Onsite

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.