It support specialist Jobs in Dartmouth, NS

The Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting.

Advantages
- Permanent position
- Competitive salary + performance bonuses
- Comprehensive benefits package (health, dental, and vision)
- Career growth and professional development opportunities

Responsibilities
End-User Support & Incident Management: Respond to service requests and incidents across multiple channels. Troubleshoot and resolve hardware, software, and network issues quickly to minimize downtime.

System Installation & Maintenance: Install, configure, and maintain computer systems, workstations, printers, mobile devices, and peripherals. Perform routine maintenance, including software updates and virus scans, to maximize security and performance.

Documentation & Analytics: Accurately document all technical issues, diagnostics, and resolutions within our IT ticketing system to track trends and analyze system performance.

Team Collaboration: Partner and collaborate effectively with broader IT teams to escalate and resolve complex, high-level technical challenges.

User Training & Cybersecurity: Educate and train staff on cybersecurity policies, IT procedures, and digital best practices to maintain a secure corporate environment.

Continuous Improvement: Gather and analyze user feedback to help optimize IT support processes and overall service delivery.

Health & Safety Compliance: Understand, promote, and strictly apply all local health and safety rules and procedures within your area of responsibility.

Qualifications
IT Solutions Administration: Solid experience administering IT solutions and a deep baseline knowledge of modern IT techniques.

Data & Analytics: Competent in data collection, analysis, and reporting to drive continuous process improvements.

Software Mastery: Proficient in standard office software and highly adept at utilizing communication and information technologies.

Security & Compliance: Demonstrated capability in managing and maintaining IT security standards.

Organization & Soft Skills: Strong planning and organizational skills, with a proven ability to manage customer relationships and assist teams through organizational change.

Language Skills: Ability to communicate effectively in a foreign language

Summary
Does this job interest you?
Do not hesitate to send me your resume at : vithusha.ravi@randstadsourceright.ca
Mentioning that the position is: IT Specialist - ON SITE




Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.