It support specialist Jobs in Dartmouth, NS

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Evaluate and install computer hardware, networking software and operating system software
• Install software

Supervision

• 1 to 2 people

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Linux
• JavaOS
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Mapping and data visualization software
• Programming languages
• Software development
• Mac OS
• Zendesk
• JavaScript
• MS Windows
• TCP / IP
• Wireless networks

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Gasoline paid

Other benefits

• Learning / training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities